Arena Event Ticketing Representative
MGM Resorts International
Houston, Texas
Full-Time
$17
OfficeExecutive
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
Are you passionate about live entertainment, sports, and creating unforgettable fan experiences? Join the excitement at T-Mobile Arena as an Arena Ticketing Representative! In this fast-paced, guest-facing role, you’ll be at the center of world-class concerts, sporting events, and special live experiences, helping guests make memories that last a lifetime.
If you thrive in high-energy environments, love providing exceptional customer service, and enjoy being part of major events, we want to meet you!
THE STARTING RATE:
$17.00 Hourly
THE DAY-TO-DAY:
Sells and processes ticket orders and will-call requests for shows and events occurring at arenas, mid-size venues and special events, providing prompt and courteous guest services. Sell ancillary event products such as, but not limited to, merchandise items, parking, VIP packages, F&B inclusions, and suite product.
Provides knowledgeable answers to guest questions, furnishes detailed information regarding arenas, mid-size venues, multiple tenants (NHL, WNBA, NLL, UFC, PWHL), and special event services and amenities.
Resolves guest complaints within the scope of authority; escalate guest service issues to venue leadership as necessary.
Utilize a cash drawer with large amounts of various tender types, including cash and credit cards, upholding department and federal requirements, i.e. MTL Logs, 8300 IRS Forms, etc.
Supports event day presentation throughout MGMRI venues, perform ticket verification prior to entry into exhibit and events. Assist with in-house relocations at either a relocation table, interior guest service windows, or throughout the event venue.
Effectively manages the guest queue system assembling or disassembling queues and stanchions as needed.
Support guests with Mobile Application adoption and provide technical troubleshooting on both Android and ios.
Assist, with a high level of customer service, VIP guests, Artists, Promoters, Sponsors, and Executive guests.
THE IDEAL CANDIDATE:
High School Diploma or GED required
1+ Years of prior relevant experience preferred
Excellent customer service skills to deal effectively with all business contacts.
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more!
Free meals in our employee dining room
Free parking on and off shift
Health & Income Protection benefits (for eligible employees)
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12012
Are you ready to JOIN THE SHOW? Apply today!