Purpose
This position is responsible for training and developing Product Sales Specialists and ensuring exceptional customer service and product information for customers, leading to a positive shopping experience.
Minimum Eligibility Requirements
- High School Diploma or GED
- 1 year of customer service/sales experience or equivalent combination of education and experience
- Excellent verbal and written communication skills
- Ability to multi-task and work in a fast-paced environment
Essential Functions
- Align actions with company core values
- Comply with safe lifting practices and SOPs
- Drive and teach the company's retail philosophy including People, Position, Product, Presentation, Price, Promotion, Purchasing
- Manage and direct product sales specialists for high-quality customer service
- Complete certification courses for product specialists
- Understand merchandise and installation requirements
- Maintain merchandising, pricing, and department organization
- Communicate SOP changes promptly to associates
- Complete forklift proficiency testing and certification
- Communicate inventory needs to management
- Manage merchandise processing to showroom floor
- Validate product placement and pricing
- Greet customers courteously and assist with product questions and selections
- Process customer transactions, refunds, and exchanges via POS system
- Conduct customer how-to classes
- Follow procedures for cash, check, and card transactions
- Answer telephones per guidelines
- Stock and tag merchandise displays
- Create price tags and merchandise signs
Working Conditions
- Exposure to warehouse environment and moving vehicles; moderate to noisy work environment
Physical/Sensory Requirements
Ability to exert 30-60 pounds of force occasionally, 20-30 pounds frequently, and up to 20 pounds constantly; frequent use of hands and fingers; frequent standing, walking, reaching, climbing, balancing, stooping, kneeling, crouching, and crawling.
Store Hours
Monday - Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Pickup Hours
Monday - Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Benefits & Rewards
- Bonus opportunities at every level
- Career advancement and relocation opportunities
- 401k with discretionary company match
- Employee Stock Purchase Plan and Referral Bonus Program
- 80 hours annualized paid vacation (full-time)
- 4 paid holidays and 1 personal holiday plus Volunteer Time Off
- Medical, Dental, Vision, Life and other insurance plans (subject to eligibility)
Equal Employment Opportunity
Floor & Decor provides equal employment opportunities without discrimination on legally protected bases across all employment practices.
