About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Experience elevated luxury at Maui's most glamorous oceanfront resort. Celebrate the wonders of Maui in our open-air beachfront Resort – and allow our team to pamper you in the spirit of Aloha. Inhale the fragrance of plumeria as you dip into our adults-only infinity pool. Or set out to explore the island; we’ll customize each step of your journey, then welcome you back to unwind in the most spacious accommodations on the island.

About the role

Directs and controls the activities of the Front Desk, Reservations, Communications, Concierge, Housekeeping, Laundry, KFAS, Guest Services, Guest Experience and Business Centre. Acts as the senior manager in these departments when department head is unavailable. Assumes the responsibilities of the Director of Rooms in his/her absence. Responds to a wide variety of guest requests by accurately assessing theguestneeds and requests and then adding personal recommendations and touches to achievemaximumcustomer satisfaction whilecomplying withall Four Seasons’ policies.

What you will do

Manages the Department Heads in the departments named above. Ensures thorough communications and follow-up on any problems, guest or employeerequestorspecial requirements, and hotel initiatives. Interviews, and trains the staff. Conducts Performance Evaluations anddisciplinesstaff when needed.

Reviews and monitors schedules of staff in all departments in the Rooms Division. Monitors their activities toassurethat standards are being met, staff is beingsupportedand guest needs are being met. Inspects all areas of responsibility in the Rooms Division.

Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Will resolve complaints in person, by phone or through written message.

Assistscustomers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests inan accurateandtimelymanner. Interaction withguestwill be in person and by phone.

Assures that financial goals are being met. Monitors and controls laborexpense, and supplies/equipment expenses. Works closely with Reservations,Salesand the Front Office to maximize rate,occupancyand total revenue. Maintains close relationships with retail tenants and concessions to ensure guest service standards are met along with revenue/expense targets.AssistsDirector of Rooms in preparing Annual Budget.

What you bring

Two yearsprevioushotel management experience, preferably in the front office.

Requires a working knowledge of the Front Desk and Concierges aspect of Four Seasons services, policies or operations and general knowledge of Housekeeping, the hotel and area. Working knowledge isgenerally learnedon-the-job.

It requires knowledge for the ability tooperatecomputer equipment and the reservations system.

The ability to read and speak English.

What we offer

Competitive salary & wages

Comprehensive benefits package (Including Medical, Dental, Life Insurance, 401(k), Roth,etc)

Paid time off including Vacation, Sick time, Live Well Day, Community Care Day

Excellent Training and Development opportunities

Learning & Development Subsidy

Many career opportunities within the hotel and to other Four Seasons

Employee Travel Program

Complimentary Dry Cleaning for Employee Uniforms

Complimentary Employee Meal and Paid Meal Break

Salary Range: $113,000 - $138,000

Schedule & Hours

Full time

The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need.

Be part of a cohesive team with opportunities to build a successful career with global potential.

Learn more about what it is like to work at Four Seasons – visit us:

fourseasons.com/careers

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

https://www.fourseasons.com/maui/landing-pages/property/careers.html

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Assistant Director of Rooms - Full time

Four Seasons Hotels and Resorts

Job Description

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