Assistant Director of Technology Innovation & Data
Four Seasons Hotels and Resorts
Napoli, Campania, Italia
Full-Time
$401
OfficeDirector
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.About the role:
TheAssistant Director of Technology Innovation & Datais responsible forsupporting the efficient operation, maintenance, and security of all computer systems, networks, and data/voice communication infrastructure across the property, residential, and club operations. This role ensures seamless daily technology operations,assistswith system upgrades and troubleshooting, and supports users inmaintainingthe highest levels of functionality and service. The ideal candidate combines strong technical skills with a proactive, service-oriented mindset.
What you will do:
-Assisting the Director in providinga high levelof operational availability and stability for property-based technology, including Network & Server infrastructure management, adequate backup processes to fight the virus threat, and providing desktop support services for ensuring the uptime of the IT facility of the resort.
-To continuously identify & work for the improvement in the IT & technology setup of the hotel & to ensure tomaintaintechnology ‘best practices’ in respect to property IT systems.
-Toassistin the planning & design of the server infrastructure, including capacity planning, performance monitoring, operating systemupgradesand/or patches,trouble-shooting& restoration of services, system backup & recovery procedures, regular backup and integrity checks, and Virus protection management.
-To provide Systems Administration, to includeto create andmaintainuser/group accounts, user configuration, trouble-shooting access problems,
-Develop andmaintaina core set of proactive maintenance processes thatare performedon property systems.
-Provide 7 x 24 support for mission-critical systems.
-Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.
-Assistinestablishingand maintaining user procedures and hardware familiarization for all systems.
-Assistinestablishingand maintaining system security procedures consistent with control requirements and corporate policy.
-Maintainaccuraterecords of system files;software and hardware issues and service requirements.
-Knowledge of specific hospitality industry applications and interfaces (i.e.Opera, Delphi, Back Office, Spa, HR systems,etc) is desirable.
-Responsible for network support & security ofHotelnetwork, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection & failover tools implementation (Firewall, web security, multi-homing devices,etc).
-Assistwith the test andmonitorbackup plan for all systems to ensure protection from loss of data and ensure backupsare carried outin accordance withcorporate and local policies.
-Provide direct guest and resident support and quality support to function rooms and conference services.
-Assist the Director in preparing IT operating budgets, IT capital budgets, and be able to discuss and present a business case for all IT expenses.
-Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards.
-Provide direct guest support and quality support to function rooms and conference services, as well as private residences.
What you bring:
-College degree preferably relating to Information Technology or equivalent experience.
-Minimum of threeyears experiencein hotel IT (in a similar capacity of position), experience in project management, hospitality applications, PMS, HSIA, POS preferred.
-Working knowledge of assessment methodologies and learning needs identification.
-Ability to read, speak, and write English.
-Proven leadership skills in a hotel environment.
-The highest level of integrity and transparency
-Strong interpersonal and relationship-building skills and a team player with high energy levels to work with cross-functional teams,negotiate forresources, and influence stakeholders.
-Strong written and verbal communication skills to prepare and deliver reports, projects, effective presentations andfacilitatemeetings.
-Desirable Microsoft or Cisco Certifications, strong network-building and troubleshooting skills, including Microsoft Operating Systems, MAC Operating Systems, and applications.
-Strong business, resources, and project planning experience.
-The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need.
What we are offering you:
Four Seasons believes in offering the best to the best when it comes to employee benefits! Here is what we are offering you:
*Lucrative salary!
*Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days!
*Time off plans starting on the day of hire!
*An opportunity to be a part of a cohesive team in an inclusive work environment!
*Complimentary and discounted hotel stays around the world!
*Wellbeing and mental health initiatives and focused company!
*Embracement and promotion of diversity in our workplace!
*Complimentary employee meals and beverages!
*Tuition reimbursement!
Learn more about what it is like to work at Four Seasons-visit us:
https://www.fourseasons.com/careers/
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.facebook.com/FourSeasonsJobs
https://twitter.com/FourSeasonsJobs
Visa Requirements
US work authorization is required unless the candidate is currently in a managerial position at a Four Seasons location. Current Four Seasons managers may qualify for L-1 visa sponsorship.