Assistant Food & Beverage Manager - Room Service (IRD)

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat.

ASSISTANT FOOD & BEVERAGE MANAGER – ROOM SERVICE (IRD)

The Assistant Food & Beverage Manager – In-Room Dining plays a key leadership role in delivering a seamless, personalized luxury dining experience for guests across all in-room dining and private service interactions. This role is ideal for a hospitality professional who thrives in a fast-paced, detail-driven environment, balancing operational precision with thoughtful, anticipatory service. Supporting a 24-hour operation, this leader ensures that every order—whether a morning coffee or a multi-course private dining experience—is delivered with efficiency, accuracy, and genuine care.

WHAT YOU’LL DO

• Support the daily operation of In-Room Dining, ensuring timely, accurate, and high-quality service delivery

• Lead, coach, and develop a team of IRD professionals, fostering a positive and accountable team culture

• Ensure a personalized and memorable guest experience, handling requests, concerns, and special arrangements with professionalism and urgency

• Maintain a strong presence in the operation, supporting the team during peak periods and complex service moments

• Partner with culinary and front office teams to ensure seamless coordination and communication

• Monitor and uphold standards of quality, presentation, and service execution

• Support scheduling, labor management, and cost control to achieve operational goals

• Contribute to continuous improvement of processes, service flow, and guest satisfactio

WHAT TO BRING

• Experience in a luxury hospitality or resort food & beverage environment, with exposure to in-room dining or similar service preferred

• A passion for delivering exceptional, detail-oriented guest experiences

• Strong leadership skills with the ability to motivate, coach, and develop team members

• Ability to manage multiple priorities in a dynamic, 24-hour operation

• Strong communication and collaboration skills across departments

• A calm, solution-oriented mindset in a fast-paced environment

• Solid understanding of operational and financial fundamentals in food & beverage

• Tuberculosis Clearance (TB)

JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS:

• Salary Range: $70,200 - $78,000

• An on-site Physical Therapist

• 24-hour access to Indoor and Outdoor Gym

• Holiday, Vacation & Sick pay

• Robust Benefit Plan

• Company Match 401K Plan

• Laundered Employee Uniform

• Free employee meals prepared by the Four Seasons Culinary ‘Ohana

• Complimentary stays at Four Seasons Worldwide

• Training and Development Opportunities

• Employee Recognition Programs

Learn more about what it is like to work at Four Seasons Resort Hualālai, visit us:

Facebook: https://www.facebook.com/FourSeasonsResortHualalai

Instagram: https://www.instagram.com/fshualalai/

Twitter: https://twitter.com/FSHualalai

We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf