Assistant Gerant - Galeries d'Anjou

Assistant Gerant Temporaire (40 heures par semaine)

Salaire: $48,500

En tant qu'Assistant Gerant, vous intgrez les pratiques de leadership de Lush
dans toutes les facettes de vos interactions avec la clientle, le reste du personnel et les
oprations : soyez authentique, faites preuve de curiosit, dirigez avec assurance, adaptezvous et voluez, cultivez le talent et soyez dtermin.e.

Les gestionnaires en formation soutiennent lquipe de gestion de la boutique au besoin dans
tous les domaines de lentreprise et tel que dlgu par leur leader de march. En tant que bras
droit du ou de la gestionnaire, le ou la gestionnaire en formation prendra en charge les tches
du ou de la gestionnaire au besoin pour soutenir un environnement propice lexcellence
oprationnelle et une bonne exprience pour la clientle et le personnel, tout en augmentant
les ventes.

Responsabilits

Ventes et exprience client :

• Service la clientle : collaborer avec votre quipe sur des plans pour dpasser vos
  objectifs de vente quotidiens, et assurer une exprience client unique et inclusive qui
  permet chaque personne de se sentir accueilli.e, cout.e et satisfait.e.
• Faire grandir la marque : en boutique et au moyen de lengagement communautaire et
  autres initiatives daugmentation de lachalandage, duquer la clientle et le personnel
  propos de nos valeurs en tant que marque et expliquer notre position sur les tests sur
  les animaux, les cosmtiques les plus frais, les achats thiques, les produits 100 %
  vgtariens, les produits faits la main et les produits nus.
• Passion pour les produits : amliorer la connaissance des produits en apprenant et en
  faisant constamment des recommandations claires qui rpondent aux besoins de la
  clientle.
• Augmenter les ventes : dmontrer un sens aigu des affaires et une comprhension de
  vos indicateurs et de vos rapports et comment les influencer grce des
  comportements sur le plancher des ventes pour obtenir des rsultats rentables.

Leadership dquipe :

• Diriger avec assurance : tre prsent.e pour soutenir votre quipe sur le plancher des
  ventes, rpondre aux questions, liminer les obstacles, rsoudre les problmes et les
  motiver atteindre leurs objectifs de vente.
• Cultiver le talent : tre responsable de son propre dveloppement, valuer sa
  performance, demander de la rtroaction, chercher des ressources et des occasions
  pour amliorer ses aptitudes, ses connaissances et ses comptences.
• tre authentique : tre authentique avec vos besoins et votre rtroaction votre quipe
  et vos leaders et sadapter aux besoins de lentreprise au besoin.
• tre dtermin.e : mobiliser votre quipe tous les niveaux de lentreprise pour vous
  assurer quelle est inspire et motive, quelle tablit de solides relations entre collgues
  et avec la clientle et quelle est connecte aux valeurs de la marque.
• Recrutement et slection : sassurer davoir un personnel hautement performant en
  travaillant activement au sein de vos marchs pour rseauter, recruter, embaucher et
  planifier la relve.
• Formation du personnel : collaborer avec votre gestionnaire pour crer et mettre en
  uvre des plans pour augmenter lengagement du personnel, le maintien en poste, le
  rendement et les pratiques dquit, de diversit et dinclusion.

Excellence oprationnelle :

• Politiques et procdures : aider votre quipe de la gestion pour que votre boutique soit
  conforme et vous assurer que votre personnel respecte les normes de lentreprise
  concernant louverture et la fermeture, le temps et les prsences, lintgrit des produits,
  le milieu de travail respectueux et les protocoles de sant et de scurit et la
  communication quotidienne.
• Politiques et procdures : aider votre quipe de la gestion pour que votre boutique soit
  conforme et vous assurer que votre personnel respecte les normes de lentreprise
  concernant louverture et la fermeture, le temps et les prsences, lintgrit des produits,
  le milieu de travail respectueux et les protocoles de sant et de scurit et la
  communication quotidienne.
• Normes visuelles et mise en march : identifier et soutenir le dveloppement de votre
  quipe pour favoriser un environnement de travail propre et harmonieux et suivre les
  normes de mise en march et de design pour fournir une exprience client cohrente et
  augmenter les ventes.
• Horaires, temps et prsence : vous assurer que le bon nombre demploy.e.s ayant les
  bons niveaux de comptence sont prvu.e.s aux heures de pointe et que les pauses et
  les repas sont attribus et consigns de faon approprie pour assurer le bien-tre du
  personnel et lexactitude de la paie.

Qualifications

Requises :

de un trois ans en gestion ou en supervision dans le domaine de la vente du dtail;
excellentes comptences dcoute et de communication;
excellentes comptences danalyse, esprit critique et rsolution de problmes;
excellentes comptences dorganisation et de gestion du temps;
solides comptences en matire de service la clientle, de supervision et de vente;
connaissances et intrt envers les soins pour la peau, les cosmtiques naturels et les
entreprises thiques;
capacit travailler des heures flexibles pour rpondre aux besoins de la boutique, y
compris les jours fris, les soirs et les fins de semaine.

Privilgies :

• exprience des modles de service la clientle bass sur la consultation;
• capacit dvelopper et former le personnel grce un encadrement et une
  rtroaction positifs;
• matrise dExcel, de la suite Microsoft et capacit dadaptation dautres systmes, au
  besoin
• comptences de base en RH pour lembauche, la planification, la formation et la gestion
  du rendement;
• matrise de langlais, de lespagnol, ou dautres langues.

Position: Assistant Manager

Hours: 40 Weekly

Ever wondered what its like behind the bubbles? #lushcareers

Lush North America has been creating fresh and handmade cosmetics for the past 20 years- keeping our customers bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference through our Charity Pot Program.

We Offer:

• A fun and funky store atmosphere where individualism is encouraged
• A 50% discount off all our products to keep you smelling and feeling fresh
• An unconventional retail structure to support your entrepreneurial spirit
• The opportunity for growth as Lush loves to promote from within

Assistant Manager

As Assistant Manager, you bring Lushs Leadership Practices into all elements of your business interactions with customers, fellow staff and operations: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

The ASM supports the Shop Manager as needed in all business areas and as delegated by their Market Leader; as second-in-command the ASM will pick up Manager duties as required to support a strong customer experience, staff experience, shop operational excellence, and exceeding sales goals.

Responsibilities: Sales & Customer Experience:

• Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs and makes their day.
• Building the Brand: educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic-driving initiatives.
• Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need
• Driving Sales: demonstrate strong business acumen and understanding of your metrics, budgets and reports and how to impact them through behaviors on the floor to deliver profitable results.

Team Leadership:

• Lead Fearlessly: Be present to support your team on the sales floor, answer questions, remove obstacles, problem solve, and motivate them to meet their sales goals
• Grow Talent: by owning your own development, assessing your performance, seeking feedback and resources and opportunities to improve and elevate your skills, knowledge and abilities; and supporting the growth of your team through coaching and leading by example.
• Be Real: with your needs and feedback for your team and leaders and adaptable to the needs of the business as required
• Live with Purpose: engage your team at every level of your business to ensure they are inspired, motivated and building strong peer and customer relationships and are connected to the brand values
• Recruitment and Selection: Support the staffing of your shop with top-performing staff by working actively within your markets to network, recruit, hire and succession plan.
• Staff Development: collaborate with your Manager on creating and executing plans that improve staff engagement, retention, performance, and Diversity, Equity, Inclusion and Belonging practices.

Operational Excellence:

• Policies and Procedures: Support your manager to keep your shop complaint and ensure your staff are practicing company standards for opening and closing, product integrity, respectful workplace, health and safety and daily communication. Stock and Inventory: Support the training of your inventory team to abide by fresh standards and rotation rules and manage ordering to ensure the right products, in the right amounts are in the store at the right times within your allocated budget.
• Visuals and Merchandising: Identify and support the development of your team to take pride in a clean and beautiful work environment and follow the merchandising and design standards to provide a consistent customer experience and drive sales.
• Scheduling, Time and Attendance: ensure the right number of staff with the right skill levels are scheduled at peak times and that breaks and meals are allocated and recorded appropriately to ensure staff wellbeing and payroll accuracy.

Qualifications:

Required:

• 1-3 years managing or supervising in a retail environment
• Excellent listeningand communication skills
• Excellent analytical, critical thinking and troubleshooting skills.
• Excellent organization and time management skills
• Strong customer service, supervisory and sales skills
• Knowledge and interest in skincare, natural beauty and ethical business
• Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends

Preferred:

• • Experience with consultation-based customer service models
  • Ability to develop and train staff through positive coaching and feedback
  • Proficient in excel, Microsoft suit, and adaptable to other systems as required
  • Basic HR skills in hiring, scheduling, training, and performance management
  • Experience in cross cultural collaboration and DEIB or social justice training
  • Fluency in Spanish, French or other languages

_{At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings.}

_{Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction.}