The Partner Operations team is a key division within Marqeta's broader Go-To-Market Organisation, with two essential functions. The bank and network partnership teams drive global strategies to enhance our core technology and capabilities across credit, debit, prepaid card, and money movement offerings. Meanwhile, the solution design and delivery teams guide and support our customers in launching tailored, best-in-class solutions to meet their business needs.

We are seeking a highly organized and detail-oriented Assistant Manager to perform critical job functions and provide operational support to the Bank Partnerships team. The Assistant Manager will work with and support the primary bank relationship manager performing a variety of tasks and workstreams that maintain and grow our overall bank relationships. Some of the key tasks include processing and tracking Program Change Requests (PCRs), submitting and tracking collateral material for review and coordinating audit materials and information requests for compliance. By efficiently handling operational duties, this role enables senior team members to focus on strategic elements of bank relationship management, complex negotiations, and driving long-term growth. This position is focused on reliable execution and operational efficiency across all partnership support activities.

We work Flexible First. This role can be performed remotely anywhere within Ontario or British Columbia, Canada. Wed love for you to join us!

This position is not for an existing vacancy.

The Impact Youll Have

Operational Execution & Administration

Validate Bank Partner Invoices against internal data sources.
Coordinate and submit Program Change Requests (PCRs) to the Bank for review and approval. Track PCRs for conformance to Bank service level agreements (SLAs).
Manage and prioritize collateral materials for Bank review and approval.
Track activities related to Bank program management and perform analysis on trends.
Maintain accurate documentation and logs related to partner engagements, audits, and regulatory obligations.
Oversee program wind down cases and manage associated administrative processes.
Update and maintain document repositories, ensuring easy access and version control for the team.

Relationship and Project Support

Serves as day-to-day contact for administrative inquiries from banking partners.
Participates in resolving operational issues by gathering context and coordinating with internal stakeholders.
Provides data and reporting to enhance overall bank performance and relationship status
Supports strategic initiatives led by the primary Bank relationship managers.

Process Improvement & Cross-Functional Alignment

Supports collaboration with internal compliance, legal, and risk teams by collecting necessary information.
Identifies trends and provides input on process improvement to optimize engagement with all stakeholders.
Collaborates cross-functionally to gain alignment as we focus on continual process improvement.

Who You Are

Experience: This position has no prior experience requirement and will serve as a great entry level role for banking, FinTech and relationship management.
Industry Knowledge: Basic understanding of card payment solutions (credit, debit, prepaid) and familiarity with general financial services operations are considered a plus.
Organizational Skills: Exceptionally organized with a meticulous attention to detail. Proven ability to manage multiple priorities effectively in a fast-paced environment.
Communication Skills: Strong verbal and written communication skills with the ability to clearly coordinate information across internal teams and external partners.
Execution Focus: A proven ability to drive short-term operational objectives and ensure the thorough, accurate completion of administrative tasks.
Education: Bachelors degree required.

Compensation and Benefits

Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location.

When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position, reflected in CAD, is: 74,500 - 93,100

We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.

Along with monetary compensation, Marqeta offers

Multiple health insurance options
Flexible vacation time
Retirement savings program with company contribution
Equity in a publicly-traded company
Monthly stipend to support our remote work model
Annual development dollars to support our people growth and development
Family-forming benefits and up to 20 weeks of Parental Leave

About Marqeta

Marqeta is on a mission to change the way money moves. Were one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You dont need to be a Payments expert to join the Marqeta Team, let us help you with that. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.

Marqetas Values

Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do.

Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish.

Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes.

Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team.

Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.

Equal Employment Opportunity, Accommodations and Privacy

Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider qualified applicants with criminal histories, consistent with legal requirements.

Marqeta endeavors to make reasonable accommodations for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please submit this form with your specific accommodation request.

Personal data that is provided as part of the application and recruitment process is processed in accordance with the Applicant Privacy Notice. Additional information for California residents can be found here.

Assistant Manager, Bank Partnerships

Marqeta

Job Description