About FWD Group
FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves more than 38 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.
For more information, please visit www.fwd.com
PURPOSE
• Be responsible for designing the insurance related system and functions, work together with project team on implementation and deployment to support FWD strategic target.
• Lead the system core functions and be a product owner to make sure the product design aligned with user requirements across multiple markets and achieve business goals
• Act as a BA lead to key BU and support the project delivery in line with countries’ product requirements
• Work with Group solution management and assist the solution design and requirement discussion
PURPOSE
- Be responsible for designing the insurance related system and functions, work together with project team on implementation and deployment to support FWD strategic target.
- Lead the system core functions and be a product owner to make sure the product design aligned with user requirements across multiple markets and achieve business goals
- Act as a BA lead to key BU and support the project delivery in line with countries’ product requirements
- Work with Group solution management and assist the solution design and requirement discussion
KEY ACCOUNTAIBILITIES
- Manage and lead up to medium scale project team, arrange project team resources assigned according to projects implementation plan
- Translate user requirements to functional specs, lead the team members to formulate solution proposal for the functions and make sure the proposal meeting countries’ requirements
- Communicate with different levels of stakeholders and influence their buy-in on the best-fit solutions
- Carry out feasibility study of requirements and functional specs with users and other functional stakeholders
- Participate into the system design review and collaborate with the development team to prioritize the development tasks.
- Periodical review and evaluate the product design to improve reusability ratio for different BUs.
- Coach team members to prepare solution proposal on requirement and functional specification.
- Build up a set of methodology to track daily, weekly, and monthly metrics and reports to improve the system performance.
- Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues
- Build and develop an insurance functions COE to ensure a sustainable support to countries.
KEY PERFORMANCE INDICATORS
KPI to enable Polaris strategy:
- Execute the Polaris strategy by respective initiatives to facilitate the digital and cloud-enabled transformations
- Increase the reusability of business solution and source code in the transformation process
- Improve better service availability for 24 x 7 support
Business indicators:
- Continuously improve FWD insurance product design
- Continuously improve FWD assessment/STP solution design and delivery management
Technical indicators:
- IT Support Employees per End Users: Ratio support employees vs end-users
- Manage to meet the preset standard per the IT Service Level Agreement (SLA)
- Manage to build high reusability rules design
- Continuously improve FWD system design
- Understand the user’s requirement
- Provide completed solution
- Deliver solutions and projects on time
EXTERNAL & INTERNAL CONTACTS
- GO solution team
- Local Market business user and project team
- GO transformation team
- CTC management team
- IT vendors
DECISION MAKING
- Recommendations on IT solutions, design & approach
- Define the business scope to fulfill the requirement
QUALIFICATIONS / EXPERIENCE
- Bachelor’s / master’s degree in computer science, computer engineering or equivalent experience.
- 5+ Insurance experience
- Experience on the insurance system and business analyst roles
- Ability to communicate and influence all levels
- Ability to transform customer requirements into technology requirements
KNOWLEDGE & TECHNICAL SKILLS
- Get familiar with agile SDLC environment.
- Excellent analytical and organization skills.
- Effective working in a team as well as working independently.
- Strong written and verbal communication skills.
- Ability to analyze issues, develop options, and solve problems, making architecturally sound decisions within the cost and risk parameters set by FWD.
- Developed written and verbal communication skills targeted at a diverse audience
- Customer Focus – Seek to understand the business needs and seek for regular response from the users
- People Management – Demonstrate awareness of own capabilities and development needs and support other’s development by sharing own experience and expertise
- Strategic thinking – Understand how own work aligned with broader team and department objectives. Able to plan own work priorities to achieve team targets and work and resolve problem quickly
