Assistant Manager, COE Operations

The Operations role within the Asset Management Centre of Excellence (CoE) supports the development, standardisation, and continuous improvement of asset management practices across the organisation. This role works closely with cross‑functional teams to drive operational efficiency, data integrity, governance, and best-in-class asset management processes.

Responsibilities:

• Execute and maintain asset management operating standards, procedures, and workflows across business units

• Ensure consistent application of asset lifecycle processes, including planning, acquisition, maintenance, and disposal activities

• Track, monitor, and report on operational KPIs, service levels, and compliance with asset management policies

• Work closely with onshore office and technology teams to implement and sustain CoE processes and tools

• Support internal and external audits through data preparation, issue tracking, and remediation actions

• Maintain process documentation, standard operating procedures (SOPs), and support training and rollout of operational changes

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Required Qualifications:

• 3 -5 years of working experience in asset management or financial services industries

• Proficiency with Microsoft Office Suite.

• Proven organization, time management, and presentation skills.

• Project management skills and agile knowledge.

Preferred Qualifications:

• Analytical mindset.

• Proven communication skills, both verbal and written.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Hybrid