Assistant Manager/Manager, Quality Assurance, Strategic Partnerships

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves more than 38 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit www.fwd.com

For more information about FWD Hong Kong, please visit www.fwd.com.hk/.

Summary

The role is responsible for performing Quality Assurance reviews over SP‑related processes, initiatives, and deliverables to ensure appropriate governance, control discipline, and risk awareness.

The Job

• Perform risk‑based Quality Assurance reviews over Partnership Operations processes, including partnership due diligence, licensing, conduct and related governance activities

• Assess the design and operating effectiveness of controls, and identify control gaps, process weaknesses and governance issues through evidence‑based review

• Analyse root causes and potential impacts of identified issues, and document findings clearly, objectively and constructively Support audit, compliance, or regulatory reviews

• Track agreed remediation actions with relevant stakeholders and validate the effectiveness of issue closure

• Assess compliance with internal policies, SOPs, governance frameworks, and control standards

• Prepare QA reports, issue logs, and management summaries for governance reporting and management review

• Provide practical and proportionate recommendations that balance governance requirements with business operation

The Person

• Degree in Business, Finance, Risk Management or related disciplines

• Background in quality assurance, audit, compliance, risk or operational control functions within financial services preferred

• At least 3-5 years’ relevant experience preferred; candidates with less experience will be considered for Assistant Manager

• Excellent communication skills, with the ability to articulate issues clearly and constructively

• Strong attention to detail with high standards of documentation accuracy

• Proficient in Excel, PowerPoint, and Power BI; exposure to data analytics or AI tools is a plus

• Strong analytical, problem‑solving, and organizational abilities

• Good command of English and Chinese

We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.

Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, gender, disability or family status in employment process.