Assistant Manager, Sales Support

If you are looking to excel and make a difference, take a closer look at us…

Core Operational Management

• Check and oversee the loan application pipeline from submission to disbursement and monitor post-disbursement follow-up, ensuring full alignment with bank policies and Credit/Credit Administration Department standards.

• Monitor daily operational tasks, including CIC checks, property valuations, broker commissions, after-sales services, and general administration.

• Partner with designated points of contact (PICs) across respective departments to ensure seamless and smooth end-to-end operations.

• Responsible for preparing, managing, and distributing all internal sales, risk, and compliance reports for the lending function.

• Handle necessary administrative support, including data maintenance, filing, and general office coordination

Quality & TAT Control

• Maintain high standards of accuracy and efficiency in daily operations, ensuring the strict quality of lending documents before submission.

• Monitor and enforce standard turnaround times (TAT) across all processing workflows and timelines.

• Keep continuously updated on lending products, credit policies, and lending operational procedure while delivering timely refresher training to improve sales agents' documentation quality.

Team Leadership

• Monitor daily workflows and delegate tasks effectively among staff members, ensuring high-quality performance and operational accuracy.

• Ensure new hires acquire essential knowledge of product features, credit policies, lending operational processes, and after-sales services.

Others

• Any other tasks will be assigned by the line manager, head of division and the bank management.

Skills & Experience We Are Looking For

• Bachelor’s degree in Economics, Finance, Banking, Accounting, or related fields

• At least 05 years working experience in a related field/experience.

• Good communication, negotiation, presentation, and problem-solving skills to effectively collaborate with related parties and maintain an excellent customer service orientation

• Strong leadership and people management skills, with a morale-boosting personality to motivate and cheer up the sales team

• Ability to work independently as well as to work in a team, with a strong capacity to multitask and perform well under pressure.

• Advanced proficiency in MS Office, especially Excel (mastery of data lookup functions like VLOOKUP, conditional calculations, and Pivot Tables).

• Proficient in English, with a strong ability to read guidelines, draft emails, and compile reports accurately.

Realise your full potential at Hong Leong Bank by applying now.