Assistant Operations Manager, Handset Affordability
GSMA
Greater London, England, United Kingdom
Full-Time
Competitive
RemoteManager
Location:London
Position type:Fixed Term Contract until end of December 2027 ,Full-Time,Hybrid working, 2-3 days in the office
What the hiring manager says
“We’relooking for someone who is highly organised,proactiveand excited by the opportunity to support programmes that drive digital inclusion at scale. This role offers broad exposure across operations, programmedeliveryand stakeholder coordination, making it a fantastic opportunity for someone who enjoys variety,collaborationand meaningful impact in their work.”
Orla Ryan,Operations Manager
About the Team
GSMA Mobile for Development (M4D)Foundationis a dedicated global team within the GSMA,bringingtogether our mobile operator members, tech innovators, the development community and governments, to realise the impact of mobile in low- and middle-income countries (LMICs).
This role sits within theM4D Digital Inclusion & Gender Team,which includes theConnected Women and Connected Society programmes.
GSMA’s Connected Women programme works with mobile operators and their partners to address the barriers to women accessing and using mobile internet and mobile money services www.gsma.com/connectedwomen.
GSMA’s Connected Society Programme works with the mobile industry and key stakeholders to increase access to and adoption of the mobile internet, focusing on underserved population groups in developing markets www.gsma.com/connectedsociety
The programmes are funded by the FCDO (UK), Sida (Sweden), and are supported by the GSMA and its members.Additionalresearch and workisalso funded by the Gates Foundation.
About the role
The Assistant Operations Manager role will be an exciting opportunityfor an individual with a passion forinternational development and the role of digitalinnovation indrivingsocio-economic impact for the underserved.
Youwill be working across the Connected Womenprogrammeas part of theDigital Inclusion & GenderOperations teamincludingsupporting a project focused on improving affordability andadoptionof internet-enabled handsets for womentosupport their livelihoods.
Thisroleis critical to theoverallsuccess of theConnected Women programmeandreportsdirectlyto theConnected WomenOperations Manager who leadsoperationsacross delivery, reporting (including donor reporting) and business planning, as part of the wider DigitalInclusion&GenderOperationsteam.In this role you will also work withvariousProjectLeads and Directors,subject matter experts, compliance/finance, legal, HR and marketing teams, as well as the wider M4D team.
As an Assistant Operations Manager, you willbe responsible forthe following:
Assist the Operations Managerstotrack and report on deliverables and KPIs
Supportthe preparation ofmonthlyinternalprogrammereports,as well asquarterly and annualexternaldonorreporting
Maintainprogrammerisk, issue and lessons learned logs,ensuringtimelyescalation whererequired
Assistwithprogrammeactivityplanningandtrackprogrammeworkplans
Leadend-to-end procurementprocessesincludingsupplieronboarding,contracting, purchase orderand invoice management, in collaborationwith the Finance team
Coordinateeventplanning andlogistics,includingsourcingand bookingvenuesand liaising withprogrammeteams and marketing
Managebudget forecasts
Support all aspectsof teamtravel
Maintainorganised,shared filing systemsi.e.SharePoint
Any other dutiescommensuratewith level as requested by the Operations Manager
About You
The ideal candidate willdemonstratethe following skills andexperience:
Demonstrable operationsand projectmanagement experience,ideallywithindonor-funded projects
Strongorganisationalandplanningskills,with ability to manage multiplepriorities acrossdifferentprogrammes
Experiencesupportingbudgeting,forecastingandfinancial processes
Proventrack recordtracking and reportingonprojectactivities
Strongstakeholder managementskills, includingthe ability to work effectivelyacross teams and manage upwards
Flexibility torespond tochanging requirementsand priorities
Excellent communication and interpersonal skills
Ability to work as part of a team, supporting other team members in a busy global environment, across several different geographical locations
Excellent attention to detail
ProficiencyusingMS Office(i.e.Word,Excel,PowerPoint, Teams) andexperience withprojectorgrant managementsystems
An interest in international development and/or social enterprises in emerging markets
This is a hands-on rolerequiringa pro-active,self-motivatedindividual who can workindependentlyandcollaborate effectively to support programme success.
Aboutyour skills
Across the diversity of roles at GSMA, there are core capabilities that all GSMA staff need. For this role, therefivekey capabilitiesrequiredfor this role areProject Management,Communication,Agility,TeamworkandStakeholder Management.
Project Management:Fundamental to ensuring activities are well coordinated and delivered effectively. Requires the ability to manage competing priorities, track deliverables and reporting requirements, andmaintainaccuratedocumentation and oversight across multiple workstreams.
Communication:Critical to effective coordination and collaboration. Requires clear and professional verbal and written communication skills, with the ability to convey information concisely, prepare reports, and engage confidently with different audiences.
Contract type
Fixed Term Contract (Fixed Term)Worker type
EmployeeWorking at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.
In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.
To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page.
Being You at the GSMA
We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life.
GSMA Values
Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.
Passionately driven
We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.
Insightful leaders
We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.
Stronger together
We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.
Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.