Fulfil is redefining the grocery supply chain through advanced robotics and automation. Backed by world-class investors and led by a seasoned team, we are hiring a Site Automation Lead to provide operational coverage for our automated high speed grocery fulfillment system. In this role, youll serve as the bridge between partner operations, maintenance, and Fulfil engineering ensuring safe, reliable, high-performance system operation.
Unique opportunity: Pre-launch, take part in site deployment, from bring-up and commissioning, through partner handover and site acceptance testing, into full production.
Requirements: Open availability from mid-January through mid-June, with a standardized production schedule in place by summer 2026.
What Youll Do
System Monitoring & First-Level Diagnostics
- Monitor daytime performance and conduct health checks of Fulfils robotic automation systems
- Perform Tier-1 troubleshooting; triage issues, complete minor interventions (e.g., sensor checks, part swaps, clearing obstructions), and support investigations and post-mortems.
Support maintenance by documenting issues clearly and handing off higher-complexity work.
Operational Leadership
- Act as the on-call technical and operational escalation point for partner teams.
- Make real-time decisions that balance system uptime, safety, and production needs.
- Track and report reliability metrics to contribute toward achieving uptime goals.
- Ensure a safe operating environment through routine audits and adherence to procedures.
Cross-Functional Collaboration
- Communicate system behaviors and findings to robotics, firmware, software, and product engineering teams.
- Participate in structured testing, validation, and rollout of new features and hardware.
- Contribute to root-cause investigations and provide actionable feedback to engineering.
- Help refine operating procedures and support continuous improvement initiatives.
Partner Support & Training
- Provide steady, high-confidence technical support to onsite partner operators.
- Train partner team members on best practices for system interaction, recoveries, and safety.
Ensure partners feel supported, informed, and empowered in daily operations.
What Were Looking For
Experience in robotics, automation, industrial equipment, technical field support, or similar environments.
- Strong mechanical/electrical aptitude and comfort working hands-on with hardware.
- Safety first mentality, adhering to OSHA guidelines while prioritizing a safe work environment.
- Clear communicator with ability to explain complex system behavior simply.
- Calm, detail-oriented decision-maker who performs well under pressure.
- Comfortable using dashboards, logs, and diagnostic tools.
- Reliable, self-motivated, and able to operate with a high degree of ownership.
- Flexible schedule preference for candidates with open availability.
Bonus Experience (Not Required)
- Exposure to warehouse automation, robotics platforms, PLCs, or industrial systems.
- Familiarity with Linux, telemetry tools, firmware process flows, or diagnostics.
- Experience supporting deployments, pilots, commissioning, or on-call rotations.
- Experience with tools like Slack, Jira, Excel, or digital workflow platforms.
What Youll Get
- Early-stage exposure to a fast-scaling robotics company.
- The salary range for this position is $55,000 - $57,000 plus stock and benefits. Pay within the range is based on candidate experience, job-specific skills, education, and work location.
- Full medical, dental, vision, and 401(k) benefits.
- A supportive, high-ownership operational culture.
- Opportunities to work closely with engineering and help shape a live automation system.
