Job Posting Title:
Assistant Store Manager, Dublin
Req ID:
10150724
Job Description:
Assistant Store Manager – Job Description
The Assistant Store Managerrepresentsthe Disney brand, alongside the Store Manager leading the cast in engaging Guests in magical experiences throughout the Store. They set consistently highstandardsand they teach,coachand support the team to provide exceptional Guest Service. They are a mentor and a role model for Cast Members and create a high energy work environment, to drive the company’s initiatives and to achieve its goals. They are responsible for supporting the store manager and in the Store Manager’s absence driving the store’s performance to achieve exceptional results through motivation, effectiveschedulingand controlling costs.
Primary Responsibilities:
• Provides Feedback and recommendations through coaching of the team.Makes sound business decisions which balance competing priorities, always in the context of creating the most magical experience for guestsImplements strategies to drive positive results in key performance indicators including sales, conversion, AGS, UPT, and Magic Touch and able to explain these KPIs to cast membersAssists Store Manager to devise ways to drive Cast Members to achieve KPIs, such as Talk-Ups, with competitions and activitiesManages own time effectively to achieve sales results and able to help othersprioritiseAble to stage manage, lead, and coach Cast Members to provide great Guest Service andprioritisetasks to achieve sales resultsRepresents the Disney Brand, leading byexample toprovide Guests with Magical ExperiencesMentors,trainsand coaches Cast Members to develop their ability to provide Magical ServiceActively approaches guests in a warm and friendly manner,listensand asks questions toidentifyand meet Guests’ needsCoaches Cast Members toidentifyopportunities to surprise and delight Guests of all ages using Disney product knowledge and StorytellingKeeps up to date with Disney Knowledge through use of store tools and resources, encourages team to do the same, and builds team knowledge through effective trainingTailors approach to eachGuest, andlearnsquickly when facing new requests or challenges. Uses information to find solutions remembering the Most Important Policy and to always put the Guest firstPlans, manages and monitors effectiveness of scripted and non-scripted events for Guests in both one-on-one and group settingsEvaluates Service performance through observation and using resources such as the Magic Touch (Mystery Shop) toidentifyaction plans to drive performance with the Store ManagerAssists Store Manager to ensure store’s total compliance to Disney Policies, Store OperatingProceduresand local employment law (including Health and Safety Procedures, Loss Prevention, and cash handling)Assists Store Manager with the recruitment, development,disciplineand performance of the teamEnsures integrity of the brand by monitoring andmaintainingDisney Store grooming guidelines and standards ofbehaviourChampions Disney sponsored events that integrate the Disney brand into the local community (Volunt’EARs) initiatives that give back and have a positive impactLeads delivery process ensuring it is completed in a fast andaccuratemanner following all guidelines and achieving process goals.Achieves shrinkage results and coaches and trainsteamto ensure accuracy when completing Stock Inventory Counts and tasks.Responsible for implementing a consistently high standard of AdministrationAble to assume key holder responsibilitiesobservingDisney policies and proceduresIn certain stores, it may be a requirement to be first aid trained, tocomply withregulationsRelevant Experience/Requirements
• Able to manage a team to provide outstanding customer service to guests of all ages
• Warm, approachable and able to communicate well with Guests and team
• Able to manage recruitment, development, discipline and performance of a team
• Able to drive a team to achieve results
• Retail management experience preferred
• Business acumen (an understanding of what impacts commercial results in retail)
• Excellentorganisationandprioritisationskills
• Able to entertain Guests of all ages, especially children
• Highly Professional appearance
• Attention to detail and accurate with administration
• Demonstrates numerical abilityJob Posting Segment:
EMEA - Global Retail
Job Posting Primary Business:
Global Retail/NatGeo (EMEA)
Primary Job Posting Category:
Retail Store Sales
Employment Type:
Full time
Primary City, State, Region, Postal Code:
Dublin, Ireland
Alternate City, State, Region, Postal Code:
Date Posted:
2026-05-29
