Assistant Store Manager - Rock ' N ' Road - Mission Viejo, CA

ABOUT SPECIALIZED

Innovation has guided our every decision since 1974. As more riders of all ages get on the roads, trails, and streets than ever before, we’re here to do the best work of our lives to push the greatest human powered machine into the future each and every day. We’re a team of barrier-breakers, disrupters, and problem solvers. We’re committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere.

In Company Owned Retail, we strive to be a transformative, inclusive, authentic, rider focused, and collaborative team that creates the best bikes and delivers world class rider care attention. Simply said, we provide quality in our products and to our riders at every interaction and are looking for a teammate to be a part of this growing team. Reach out – we’re here to help you build your career at Specialized.

JOB SUMMARY

A critical member of the Specialized retail network, the assistant store manager balances excellence in retail operations with a passion for people, and the power ofa great brand. The assistant store manager encourages successful, profitable retail and takes thatexpertiseto the next level as a pacesetter of outstanding brand experiences, in store, as the store manager sees fit and directs.The assistant store manager works collaboratively and hands-on with staff and local riders as a host, brand advocate, and customer service ace. This role also works cross-functionally with other members of the Specialized team tosupportstore-based events founded on education, advocacy, and brand/retail innovation. The assistantstoremanager ensures all staff deliver exceptional riderservice;enhance ridersatisfaction;and aids in meeting sales and profitability goalsas set forth by the Store Manager and Retail Leadership.

HOW YOU’LL MAKE A DIFFERENCE

Act asstore’srepresentative and set an example for our staffby leadingretail teammates and direct all daily operations of the shop in the absence of the Store Manager.
Assist the Store Manager in day-to-day operations with tasks including scheduling, inventory count, and team development.
Coach and support new and existingretail teammates.
Assist the Store Manager in aiding in the overall profitability of the retail store, namely covering/exceeding the store’s run cost to maximize the contribution to the topline revenue of Specialized Bicycle Components, nationally.
Ensure theconveyanceof transformative, inclusive, ride-focused, locally authentic and collaborative experiences for staff and riders alike inside and out, c/oThe Specialized Way.
Track the progress of weekly, monthly,quarterlyand annual revenue goals andassistthe Store Managerwithstore performanceobjectives.
Aid inestablishingand sustaining all clientele (establishlong-term relationships with key riders and retailers, based on data about their preferences, behaviors, and purchases).
Aid in upholding all organizational/cleanliness standards for theretail location.
Aid in ensuringtimelydelivery of all special orders and home deliveries.
Collaborate with service manager to ensure proper rider expectation management and timelydelivery of allservice andachieving overall service metrics.
Collaborate with operations/receiving manager toassistwithinventory management, including receival, processing, and merchandising of all new inventoryand ofexisting on-hand inventory.
Ensure compliance with all company policies and procedures.
Other duties as assigned.

WHAT YOU NEED TO WIN

Passion for cycling and the Specialized brand
Former retail experience with 1+years of experience preferred
Excellent communication with the ability to effectively interact with riders and team members
Must be able to work as business dictates which includes weekends and holidays
Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching
Able to lift at least 50lbs. or more and use proper lifting skills

TELL ME MORE

Competitive health care (Medical PPO or HDHP)*
Dental*
Vision*
Health Savings Account (HSA)
Short and Long Term Disability
Company sponsored life insurance
Optional Term Life Insurance
Optional Critical Illness insurance
Optional Critical Accident insurance
Competitive vacation package*
401(k) with match
8 Weeks paid parental leave
Paid company holidays
Employee discounts on all product
Deep partner retail discounts
Fitness & Events Reimbursement
Employee Assistance Program
Commuter Benefits *if applicable in state
Compensation: $20-$25 per hour

*For eligible employees

At Specialized, your base pay is one part of your total compensation package and will depend on your work experience, skills, certification, and location.

For additional information on benefits and perks, please visit: https://benefits.specialized.com

Here at Specialized we believe that bikes have the power to change lives. Our culture is one of passion, striving to break barriers and have a positive impact on the world.

We want to increase representation of all races, genders, and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive. We encourage everyone – especially those from marginalized groups – to apply to our job postings and help us earn the position as the rider’s brand of choice. We are always looking for creative, innovative, and passionate people who are eager to contribute to our mission of pedaling the planet forward. Regardless of your qualifications, if you are ready to make a difference, please apply and let us know how you can make an impact at Specialized!

See what we are up to on LinkedIn, Instagram, and most importantly, our #DogsofSpecialized.

Assistant Store Manager - Rock ' N ' Road - Mission Viejo, CA

Specialized Bicycle Components

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