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About the Role
Position Title : Business Analyst – T24 SME
Corporate Title : Asst Vice President
Reporting to : VP/Director
Location : Bengaluru
Job Profile
Purpose of Role
The purpose of the role of Business Analyst – T24 SME - GOS Operations and IT solutions - is to drive and oversee the strategic changes of T24 CBS within MUFG . This role involves leading teams in the implementation of multiple key systems including core banking systems i.e. T24 and associated projects including regulatory demands, issue resolution, enhancing operational efficiency, reducing costs, and improving customer experiences. This role with collaborate closely with IT, Technology, and Operations teams to align transformation initiatives with business goals, while ensuring compliance and managing risks throughout the transformation journey.
Main Responsibilities
- Develop and drive the strategic roadmap as SME of T24 for Global Operations & Services (GOS) Operations and IT Solutions Team, aligning it with the overall business objectives and technological advancements.
- Lead the BA teams managing multiple projects including T24 to achieve smooth migrations of system transitions, changes by liaising closely with all the relevant key stakeholders.
- Play key role in supporting the team to setup the Centre of Excellence for T24 /Transformation in MGS.
- Lead initiatives to optimize and transform GOS, ensuring scalability, efficiency, and alignment with regulatory requirements.
- Collaborate closely with IT and Technology teams to integrate new technologies, such as automation, artificial intelligence, and blockchain, into operational processes.
- Ensure that technology initiatives are aligned with operational needs and that systems are implemented effectively and securely.
- Oversee the adoption of digital tools and platforms to enhance operational efficiency and customer service.
- Lead the planning and execution of operations transformation projects, focusing on improving end to end processes, reducing costs, and increasing operational efficiency.
- Work with cross functional teams to design and execute process reengineering projects, ensuring they meet both current and future business needs.
- Act as the primary liaison between operations, IT, and technology teams, ensuring clear communication and alignment on transformation objectives.
- Manage relationships with key stakeholders, including senior management, to ensure support for transformation initiatives.
- Ensure that all transformation initiatives comply with regulatory requirements and internal policies.
- Identify and mitigate risks associated with operational changes and technology implementations.
- Oversee the allocation of resources for transformation projects, ensuring that teams have the necessary skills and tools to succeed.
- Manage budgets and ensure that transformation initiatives are delivered on time and within budget.
- Establish key performance indicators (KPIs) to measure the success of transformation initiatives.
- Geographies to be covered – APAC, EMEA and USA
Candidate Profile
Skills & Knowledge
(e.g., Capability, Traits required for the role)
- 10-15 years of relevant working experience in bank/GCC in Operations - Payments, Trade finance, Deposits, Loans, Treasury, Accounting, Customer.
- Experience of CBS implementation project, especially T24 – AA/TPH/MD/LD modules and T24 Analytics is preferred
- Basic understanding of CBS products and Regulatory and Internal Reporting (Loans, Treasury, Deposits, Funds Transfer, Export/ Import, Accounting/ Information, Common Function)
- Working knowledge on project tools like JIRA, Confluence, MS Project, Visio etc
- Experience of managing projects and functional teams .
- Good domain expertise Core banking for Asian/European or American markets in T24 /Finacle/Flexcube with hands on experience in migrating systems.
- Strong understanding of emerging technologies like AI, machine learning, RPA, and blockchain.
- Ability to work closely with Operations, IT and technology teams
- Strong analytical skills to diagnose operational challenges and develop innovative solutions.
Education & Professional Qualifications
- Graduate or Postgraduate in Engineering/Management
Length & Type of Experience
- Minimum of 10+ years of relevant experience as a PMO/BA/Operations in banking industry
Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.
