Job Description Summary
Provide a seamless and positive experience for all learning system users (e.g., end-users, instructors, and content owners). Represent and support the multi-faceted global quality training system program.
Job Description
Job Responsibilities
- Provide ongoing basic LMS front-end user support (e.g., assigning/registering for
training) and resolving basic issues for the assigned organization.
- Configure profiles related to training assignments and completion.
- Responsible for conducting basic data tasks (e.g., uploading Form 170 training
transcript records and creating employee profile).
- Provide ongoing auditing of data to ensure high-level of data quality and integrity,
as well as propose solutions for, and execute data clean-up efforts
- Provide end-users with assistance as it pertains to running reports or provide back-
end reporting support during a regulatory audit.
- Resolve routine systems issues from customer support tickets in partnership with
team members.
Education/Experience- High School diploma or equivalent
- 1 year of relevant work experience
Required SkillsGood interpersonal skills, written and verbal communication
• Good knowledge with a variety of software packages, including MS Word, PowerPoint, Excel, and Outlook.
- Advanced English required.
• Must be able to receive and provide feedback in a professional, direct, and tactful manner
• High level of self-directed initiative, organizational and recordkeeping skills, and attention to detail, required
• Moderate knowledge and understanding of policies, procedures, and requirements as it relates to the quality programs
• Basic problem-solving and organizational skills
• Ability to manage internal and external confidential information with utmost discretion
• Attention to detail
• Ability to interact professionally with all organizational levels
• Must be able to work in a team environment
• Adhere to all company rules and requirements (e.g. Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control
Required Skills
Optional Skills
.
Primary Work LocationDOM Santo Cristobal - Nave 25-Merengue
Additional LocationsWork ShiftDO Admin SH 45H 8AM-5PM (Dominican Republic)
