Associate Account Manager - Festivals and Greenfields

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events from concerts and festivals to sports and theater at some of the most iconic venues in the world. Since our founding in 2011, weve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

Were passionate about improving the fan experience and providing game-changing solutions for our clients, and were always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.

The Role

The Associate Account Manager for the Festivals and Greenfields team is the primary relationship and project manager for a portfolio of clients and is responsible for general operational support and overall client satisfaction. Responsibilities include being a primary point of contact for all client-related operational matters, excellent customer service, trouble shooting and resolving issues, and liaising between clients and cross functional internal teams to ensure the timely and successful delivery of our technology and service solutions.

What you'll do

• Build positive relationships with key individuals in client accounts to ensure high levels of satisfaction and contract renewals.
• Foster teamwork among company departments to meet account performance goals and exceed client expectations.
• Client management, the primary point of contact and relationship holder with the client including client communications, conflict resolution, and compliance on deliverables.
• Educate clients on AXS products and best practices to ensure their complete understanding.
• Guide client-related activities such as onsales, on-site deployments, and new product launches.
• Support Client Services and Implementation Management on an as-needed basis
• Provide on-site support for on-sales and events
• Provide reports to key management with input on all account activity, including status and call reports
• Track and stay updated on all client support requests and responses, flag/escalate outstanding items, and communicate with clients with status updates on solutions and delivery dates.
• Collaborate with the Product Management and Client Services teams to maintain a continuous knowledge of product features and functionality.

What you'll bring

• BA/BS Degree (4-year) business, communications, marketing or related field.
• 2+ticketing/live entertainment industry and/or client account management in software industry.
• Proficient aptitude for technology and solving challenging problems.
• Familiarity with using ticketing systems and platforms.
• Good communication skills both written and verbal along with the ability to create customized communications for specific internal and external audiences.
• Capability to oversee projects and maintain organization.
• Basic understanding of database management and reporting.
• Exposure to the entertainment industry and AXS products is advantageous.
• Ability to stay composed, patient, and detail-oriented in high-pressure situations.
• Interest in live events including concerts, festivals, and sporting events with experience and the ability to stay updated on the industry trends that influence them.
• Dedication to customer satisfaction.
• Skill in streamlining processes and communication among multiple clients, while staying aligned with other Account Managers

At AXS, we are dedicated to building a diverse, inclusive and authentic workplace, so if youre excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

Pay Scale: $57,000 - $62,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.

*Employer does not offer work visa sponsorship for this position.

Whats in it for You?

• Extraordinary People were not kidding!
• Meaningful Mission Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location youll find a team of dedicated, diverse employees (weve dubbed ourselves Fanatix) who create groundbreaking products and services in a fun, fast-paced environment.

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if youre excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

Were an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.

AEG reserves the right to change or modify the employees job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.