Associate, Client Support, Treasury Management

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

About the Role

Join the Treasury Management Client Support Team and help deliver effective solutions for clients and internal partners.

In this role, you will respond to inquiries related to the Bank’s Treasury Management products and services, recommend enhancements, and support process improvements that strengthen service delivery.

Your work will help drive operational excellence and support a strong client experience.

* This position requires phone availability throughout the business day and will follow Chicago CST/CDT.

Key Responsibilities

• Serve as the primary contact for complex client and partner inquiries related to bank products and services

• Gather and analyze data to resolve challenging issues or refer inquiries as needed

• Communicate action plans and progress updates to clients and partners

• Prepare documentation and reports related to client interactions

• Analyze inquiry reports to identify trends, issues, and opportunities for improvement

• Recommend process enhancements and solutions to improve team efficiency

• Initiate client communication to strengthen relationships and identify opportunities to expand product and service usage

• Participate in client meetings and conference calls as required

• Maintain current knowledge of existing and new bank products and services

• Support departmental needs related to escalations, projects, and training

Qualifications and Experience

• Bachelor’s degree or equivalent required

• 2 or more years of client servicing experience related to Treasury Management products and services

• Strong analytical, organizational, and sales skills with the ability to support client needs

• Excellent written and verbal communication abilities

• Negotiation skills with the ability to recommend enhancements and identify cross selling opportunities

#LI-MG1
#Hybrid

Salary Range:

$47,690 - 76,380 USD

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.