1-3 Years of Working Experience
Minimum Experience: 1+ years of work experience.
Mandatory Skills : SQL installation, patching, support, maintenance, High availability etc
Shift : 24*7 (weekend working too)
Remote working: Hybrid
Job Responsibilities
Should be able to work 24X7 shifts and adjust schedule to fit operation support.Communicate progress and resolution to the client and documents all work in a case record.Conduct performance monitoring, utilizing database management tools to evaluate and resolve performance problems.Document problems and solutions as articles for our Knowledge Base and reviews and approves knowledge articles written by others'Prepare necessary documentation around technical procedures as well as operational procedures.Report defects and design issues to our development teams.Work on most complex database-related issues directly with Team/DBAs/DevelopmentMentor and coaches team members.Perform root cause analysis of recurring issues.Act as a single point of contact for escalations.Perform proactive reviews of hosting environments to improve system reliability and prevent future support engagements.Support highly-available cross enterprise common/middleware applications on a large, global network.Microsoft technologies as well as other 3rd party technical solutions, OS/DB/SQLPreffered Skillsets Experience
Microsoft SQL Server CertifiedAdvanced SQL Server knowledge working in a mid to large-size organization. SQL DB backup/restore, install/configure Database, Maintain Database Security, Diagnose and troubleshoot Database errors.T-SQL, PowerShell, or equivalent scripting knowledge, preferredWorking knowledge of technologies including Windows Operating System, Windows Clustering, AlwaysOn, and Active DirectoryProficient in the following areas : host and deploy enterprise software, Azure, virtualization, cloudtroubleshooting tools like BlackBox, Fiddler, WireShark, or equivalent system/application/performance monitoring tools.Able to stay organized, manage and prioritize over 5 simultaneous ongoing support investigationsAbility to train on working with Development Teams to provide support and feedback for troubleshooting application/deployment issues.Good problem-solving skills, along with the ability to work independently, as well as part of a cross-functional team.Knowledge of writing advanced SQL/DB scripts to perform troubleshootingSoftware support experience demonstrating troubleshooting / analytical skillsProven ability to mentor, coach, and develop internal education programsVerbal and written command of the English language.