Associate Director/Director, Gene Therapy Operations

Position Overview:

Beam is seeking a highly motivated Associate Director/Director, Gene Therapy Operations (Apheresis) to serve as a key member of the field-based Gene Therapy Operations team within Commercial Patient Operations working alongside the Key Account Management and Market Access Teams.

This role is responsible for the operational aspect of treatment center onboarding, patient coordination, apheresis support, and drug product delivery activities at assigned treatment centers. The Director will act as the primary field-based operational partner to treatment centers, ensuring a seamless, compliant, and high-quality patient and provider experience from scheduling through infusion.

This individual will play a critical role in supporting operational commercial readiness and execution for Beams lead asset, risto-cel, and will serve as a boots-on-the-ground operational leader driving consistency, quality, and performance across the treatment center network.

We are actively hiring for several positions across regions nationwide.

Responsibilities:

Treatment Center Onboarding & Qualification -

• Lead operational on-site onboarding, training, and qualification of apheresis and treatment centers
• Conduct operational readiness assessments (apheresis, cell therapy lab, pharmacy, infusion workflows)
• Support treatment center activation and certification, ensuring readiness for commercial operations
• Provide ongoing post-activation support and retraining as needed

Patient Scheduling & Coordination-

• Partner with Patient Operations and treatment centers to coordinate patient scheduling across apheresis, manufacturing, and infusion
• Act as the field escalation point for scheduling challenges, delays, and exceptions
• Ensure alignment across treatment center, manufacturing, and internal teams to maintain timeline adherence

Apheresis & Cell Collection Support-

• Provide hands-on apheresis expertise and guidance to treatment centers
• Support cell collection optimization, including yield, quality, and procedural consistency
• Troubleshoot collection challenges and partner cross-functionally to resolve issues in real time

Drug Product Delivery & Infusion Support -

• Support treatment centers with drug product receipt, storage, thawing, and administration readiness
• Ensure adherence to handling protocols and quality standards
• Provide guidance during infusion preparation and day-of-treatment activities, as needed

Quality, Compliance & COI/COC -

• Ensure strict adherence to Chain of Identity (COI) and Chain of Custody (COC) processes throughout the patient journey
• Reinforce compliance with FACT, AABB, and regulatory requirements
• Identify, document, and support resolution of deviations and operational issues

Field-Based Account & Stakeholder Management -

• Serve as the primary operational point of contact for treatment center stakeholders (apheresis, CTL, nursing, pharmacy)
• Build trusted relationships to drive high-quality execution and customer experience
• Partner cross-functionally with KAMs, MSLs, Patient Operations, Quality, and Technical Operations

Continuous Improvement & Insights -

• Capture and communicate field insights, best practices, and trends
• Contribute to process optimization and standardization initiatives
• Support data collection and reporting to inform collection efficiency, scheduling performance, and patient outcomes

Qualifications:

Education & Experience -

• Bachelors degree required; advanced degree (RN, BSN, MPH, MBA) preferred
• 8+ years of healthcare experience, including experience in cell & gene therapy or apheresis operations (title will be commensurate with the candidate's overall years of relevant experience.)
• Direct hands-on apheresis experience required
• Experience supporting treatment center onboarding and/or commercial CGT operations strongly preferred

Technical & Functional Expertise -

• Strong understanding of:
• Apheresis and cell collection processes
• Cell therapy workflows (COI/COC, product handling, infusion)
• Regulatory standards (FACT, AABB, GxP)
• Experience with autologous CGT products and SCD preferred

Skills & Capabilities -

• Ability to operate independently in a field-based, highly matrixed environment
• Strong problem-solving and escalation management skills
• Excellent training, teaching, and clinical communication abilities
• High attention to detail with a strong focus on quality and compliance
• Patient-centric and customer-focused mindset

Additional Requirements

• Willingness to travel >60% (field-based role)
• Ability to support on-site activities at treatment centers, including apheresis and infusion days

Beams field team operates through an account-based pod model (a team structure that groups cross-functional specialists together to manage a specific segment of accounts from lead to close). The Director, Key Account Manager (KAM), owns the integrated account strategy, account plan, and overall account performance. The Director, Field Market Access owns access, reimbursement and payer engagement. The Associate Director/Director, Gene Therapy Operations (GTO) owns site operational readiness and apheresis and patient logistics executions. Each role and team is expected to work cross functionally while maintaining clear functional accountability.