Associate Director - HR Operations EMEA
Fresenius Group
Wrocław, Poland
Full-Time
Competitive
HybridDirector
Please note that this is a hybrid role. However, due to the seniority and responsibilities of this position, a frequent presence in the office is expected.
If you do not currently live in Wrocław and are not planning to relocate, we will most likely not be able to proceed with your application.
Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on core values supporting our promise to improve the quality of life of every patient every day. These core values are: We Care. We Connect. We Commit.
The Associate Director, HR Operations EMEA role is a key position within the Global HR Operations organization, providing HR services to employees across Fresenius Medical Care.
In this role, you will lead HR Operations service delivery across the EMEA region, ensuring the seamless provision of high‑quality HR services in multiple countries. You will also play a pivotal role in driving delivery excellence and continuous improvement, with a strong focus on service efficiency, quality, and employee experience.
The successful candidate will demonstrate proven expertise in delivering best‑in‑class HR services across diverse geographies, as well as experience in service optimization and transformation.
Key responsibilities
Lead EMEA SSC Operations service delivery, ensuring seamless service continuity and strong performance against agreed KPIs, SLAs, and budget requirements. Drive operational excellence across all supported countries.
Champion continuous improvement initiatives in HR processes and services to maximize value for cost, enhance standardization, strengthen compliance, and elevate overall employee experience.
Ensure full compliance with local labor laws, tax regulations, GDPR requirements, and internal company policies. Proactively identify and mitigate risks related to service delivery, safeguarding operational integrity.
Act as a change leader, effectively managing transformation initiatives and communicating their impact to regional and global stakeholders. Foster alignment, engagement, and readiness throughout the change journey.
Lead, coach, and mentor multinational and cross‑regional HR Shared Services teams, ensuring efficient operations and building strong capabilities aligned with a global HR operating framework.
Serve as the line manager for team members at the Senior Manager and Manager levels, providing guidance, performance management, and professional development support.
Build and maintain strong partnerships across Human Resources and the broader Fresenius Medical Care organization to ensure HR service delivery is aligned with business needs, organizational priorities, and long‑term strategic objectives.
Drive the EMEA SSC toward best‑in‑class shared services performance, embedding service excellence, operational efficiency, and a customer‑centric mindset.
Key requirements
10+ years of relevant service delivery experience, ideally encompassing HR Operations and SSC/BPO environments, with a strong record of operational performance and service excellence
5+ years of leadership experience in managing large, multi-country teams, preferably within a Shared Services or BPO setting.
Proven track record in leading HR transformation initiatives and projects in a complex, multi-country environment
Strong understanding of HR processes and best practices across the EMEA region, with hands-on experience in multi-country HR service delivery and regulatory landscapes.
Collaborative team player with excellent customer service orientation, strong analytical capabilities, and creative problem-solving skills.
Strong people leadership skills, with the ability to lead, develop, and motivate large, diverse teams across multiple geographies and cultural environments.
Exceptional interpersonal and communication skills, with the ability to influence, negotiate, and build trusted partnerships with senior stakeholders, global teams, and external service providers.
Demonstrated ability to address and resolve complex operational issues, ensuring service stability, quality, and continuous improvement.
Comfort operating in a complex, fast-paced, and evolving organizational environment, demonstrating resilience and adaptability.
Ability to effectively manage process complexity, driving standardization and harmonization in alignment transformation objectives and service optimization goals
Strong familiarity with HR technology platforms, such as Workday, including their application in HR service delivery, process optimization, and reporting
Experience with data analytics tools and the ability to interpret workforce and operational data to drive informed decision‑making.
Knowledge of vendor management systems and experience in collaborating with external service providers to ensure high-quality delivery and compliance
Familiarity with AI tools and emerging HR technologies is considered a strong plus, especially in the context of operational efficiency and automation
Fluency in English in a business environment, with excellent verbal and written communication skills. Additional European languages are an asset
Willingness to travel within the EMEA region as required by the role.
Readiness to collaborate across multiple time zones, ensuring effective communication and alignment with global team
Our offer: