Razorpay is one of Indias leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision - to simplify payments for Indian businesses - weve since grown into a fintech powerhouse driving Indias digital payment revolution.

Razorpay powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow.

From building AI-native agentic payments, to AI-assisted fraud detection and real-time risk intelligence to automated reconciliation, smart payouts, and predictive financial insights, we are embedding intelligence across our stack to make money movement faster, safer, and more efficient. In close collaboration with ecosystem partners - including banks, networks, regulators - we are pioneering industry-first solutions that are shaping the next era of fintech

Across India, Singapore and Malaysia, our products span everything from seamless checkouts to payroll automation - powering a fintech ecosystem thats redefining how money moves across Asia.

Today, that ecosystem supports everyone from early-stage startups to some of Indias largest enterprises, enabling them to accept, process, and disburse payments at scale while expanding into new ways of managing money more efficiently.

Our scale speaks volumes: Razorpay processes $180+ billion in annualized transactions, powering leading businesses like Airbnb, Facebook, WhatsApp, Airtel, CRED, BookmyShow, Zomato, Swiggy, Lenskart, Mirae Asset Capital markets, Indian Oil, National Pension Scheme - and over 100 of Indias unicorns. With strong roots in India and growing operations in Southeast Asia, we are shaping the next chapter of financial technology across the region.

We are backed by global investors including GIC, Peak XV Partners (formerly Sequoia Capital India & SEA), Tiger Global, Ribbit Capital, Matrix Partners, MasterCard, and Salesforce Ventures, having raised over $740 million to date. Strategic acquisitions - including Ezetap (POS and offline payments), Curlec (Malaysia expansion), BillMe (digital invoicing), and POP (rewards-first UPI) - along with earlier moves in fraud prevention, payroll, and lending, have further strengthened our platform and widened our footprint across Asia.

But what truly sets Razorpay apart is our culture. At Razorpay, ownership is our oxygen - you own what you build, with no micromanagement or red tape, just the runway to make your ideas fly. Learning is a lifestyle - if youre curious, youll feel at home here. People > Pedigree - we hire for attitude, hustle, and hunger more than degrees. Transparency thrives over titles - this is where interns question CXOs and CXOs say thank you. Guided by our values of Customer First, Autonomy & Ownership, Agility with Integrity, Transparency, Challenging the status quo and a strong belief that Razorpay grows with Razors, youll be part of a 3000+ strong team building not just products, but the financial infrastructure of the future.

About Us

Curlec is a full-stack payments solution that makes it easy for businesses of all sizes to collect payments, automate payouts and take control of their cash flow. Today, Curlec is part of the Razorpay group - Indias leading Payments and Banking Platform for businesses. The company serves over 10 million businesses and is backed by some of the world's marquee investors that include Sequoia Capital India, Tiger Global, Lone Pine Capital and TCV, and was part of the prestigious Silicon Valley tech accelerator, Y Combinator.

NOTE: This role is based in Malaysia. Please apply if you are authorised to work without a sponsorship.

About The Role

We are hiring an Associate, Growth Operations to support Malaysia merchant engagement through structured outbound calls, follow-up communication, CRM updates, and merchant issue routing. The role will focus first on churned merchants, with scope to expand into activation-to-MTU, L2 incomplete, and document follow-up segments as capacity allows.

This is an internal contract hire so the person can operate under Razorpay's NDA, access control, and PDPA/data protection framework from day one.

Responsibilities :

Outbound merchant calling

Contact assigned merchants through structured call lists and calling scripts.
Reconnect with churned merchants to understand current status, reasons for inactivity, and potential revival opportunities.
Support additional merchant segments as needed, including activation-to-MTU, L2 incomplete, and additional documentation follow-up.

Follow-up communication management

Send and track merchant follow-ups after calls through approved communication channels.
Ensure merchant responses, pending items, and next steps are clearly recorded.
Maintain timely follow-through so merchants are not left without closure.

CRM and outreach updates

Update HubSpot accurately after every merchant interaction.
Capture call outcomes, merchant feedback, blockers, next actions, and escalation status.
Keep CRM data clean enough for the team to monitor progress, conversion, and follow-up quality.

Merchant guidance and issue routing

Provide basic product/process guidance using approved internal guidance.
Identify merchant blockers and route issues to the relevant internal teams.
Escalate urgent or complex cases instead of attempting unsupported resolutions.

Data handling and compliance

Handle merchant data responsibly, including transaction history, business details, account information, and outreach notes.
Follow Razorpay's NDA, access-control, PDPA, and internal >Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.

Associate-Growth Operations

Razorpay

Job Description