Associate IT Support Specialist

About the role

ShipStation Global has an opening for a Help Desk Administrator who will be the front-facing member of the IT department and interact with end-users via email, phone, or in person.

The Help Desk Administrator will support Macs, PCs, printers, and related equipment. Tasks include end user support, license tracking, audits, low-level systems management, and routine maintenance tasks.

What will you be doing?

Responsibilities:

• Provide helpdesk support to resolve problems to the end users satisfaction.
• Monitor and respond quickly to the help desk ticket queue.
• Onboarding of new users.
• Install, test and configure new workstations, equipment, and software.
• Assist in maintaining an accurate inventory of all equipment and license assignments.
• Work in a team and effectively interact with others.
• Escalate issues to senior staff as necessary.

What are we looking for?

Necessary Qualifications:

• Working knowledge of Mac and PC environments.
• Amazing troubleshooting skills.
• Ability to quickly adapt and learn with minimal oversight.
• Enjoy end user support and face to face interactions.
• Previous experience in similar role or have proven strong technical skills.
• Be able to lift 50+ lbs.
• Be able to navigate between company locations as necessary. ( We have two locations that are 2 blocks apart)

The Tech

Google Suite

What do we offer?

1. Health & Well-being
Auctane prioritizes the health and well-being of our employees and their families.

HMO Medical Insurance:

• Tiered Maximum Benefit Limit (MBL) based on job level.
• Comprehensive coverage for the employee and up to two (2) dependents.

Dental Insurance:

• Coverage for essential dental care services.

Mental Health & Employee Assistance Program (EAP):

• Access to confidential counseling and support services for mental health and personal challenges.

Wellness Program:

• Initiatives and resources designed to promote physical and mental well-being.

2. Financial Security & Compensation Enhancements
We offer benefits aimed at providing financial stability and enhancing your overall compensation.

Life Insurance:

• Financial protection for your loved ones.

Accidental Death and Dismemberment (AD&D) Insurance:

• Additional financial protection in the event of accidental death or dismemberment.

Meal and Clothing Allowance:

• Up to 3,000 PHP per month for meal and clothing expenses.

Bonuses and Supplemental Income:

• Opportunity to earn extra wages through company contests and incentives.

3. Time Off & Work-Life Balance
Auctane recognizes the importance of rest and personal time for a healthy work-life balance.

Paid Vacation Days:

• 15 paid vacation days per year, with additional days increasing with tenure.

Paid Sick Days:

• 15 paid sick days per year.

Paid Holidays:

• Observation of statutory national and local holidays.

Bereavement Leave:

• Supportive leave in times of personal loss.

4. Professional Development & Recognition
We invest in your continuous growth and acknowledge your contributions to Auctane's success.

Education Benefits:

• Support for continuous learning and professional development.

Referral Program:

• Incentives for recommending great talent to join the team.