Associate Manager, Digital Asset Management

Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
Enterprise Enabling Functions

Pay Details:
$81,600 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

We are seeking a detail-oriented and technically strong analyst to support TD Marketing's digital asset ecosystem, with a primary focus on Adobe Experience Manager (AEM) Assets / Digital Asset Management (DAM) and a secondary focus on Intralinks support and coordination. This role is critical in helping ensure that marketing, creative, and agency partners have seamless access to well-organized, properly governed, and searchable digital assets, while also supporting secure file-sharing processes used across Marketing.

As part of the North American Marketing Strategic Operations and Enablement team, the successful candidate will support day-to-day DAM operations across Canada and the U.S., including access management, troubleshooting, asset ingestion, metadata integrity, user training, reporting, and platform maintenance. The role will also provide support for Marketing's use of Intralinks, including user assistance, governance support, and exchange-related coordination.

In addition to operational support, the successful candidate will help support the ongoing evolution of TD's AEM Assets / DAM capability by contributing to roadmap development, helping shape future priorities, and working closely with Adobe and internal stakeholders to support AEM Assets assessment / health-check activities and improvement opportunities.

Key Responsibilities

• Provide front-line support for Adobe AEM Assets / Marketing DAM, including end-user access management, access troubleshooting, and user assistance.
• Support day-to-day DAM operations, including asset ingestion, asset hygiene, asset maintenance, and asset removal activities.
• Manage and maintain metadata, taxonomy, and asset organization to improve searchability, consistency, and platform usability.
• Train users on how to use the platform, including updating existing and creating new training documents and job aids.
• Track requests and analyze data and reporting to identify process improvements and platform enhancement opportunities.
• Support internal marketing teams and agency partners in Canada and the U.S. with DAM-related questions, access needs, troubleshooting, and asset search support.
• Support the development and ongoing refinement of the AEM Assets / DAM roadmap, including future-state capability planning and enhancement priorities.
• Work closely with Adobe and internal stakeholders to support AEM Assets assessment / health-check activities, including documenting current-state processes, pain points, and improvement opportunities.
• Help translate assessment findings and business needs into actionable recommendations and roadmap inputs for the DAM platform.
• Provide support for Intralinks user and exchange activities, including user management support, user assistance, training, governance reminders, and coordination related to ownership and attestation processes.
• Help reinforce compliant use of Intralinks as a secure file-sharing tool, including reminders that it is not to be used for storage and that uploaded files must be manually deleted after transfer is complete.
• Partner with technology, product, and operational stakeholders to support testing, process refinement, and platform-related improvement initiatives.

Must-Have Qualifications

• Experience with Adobe AEM Assets or another digital asset management platform.
• Experience with platform access management, preferably including Adobe Admin Console or Adobe platform access support.
• Experience with Active Directory or similar, and enterprise access management processes/practices.
• Experience with metadata management, tagging, taxonomy, and asset organization.
• Experience providing end-user support, troubleshooting, and training.
• Strong technical acumen and ability to learn new platforms and technical concepts quickly.
• Strong attention to detail and a high degree of ownership and accountability.
• Ability to work independently, manage ambiguity, and adapt to changing priorities.
• Excellent written and verbal communication skills with a strong customer-service mindset.
• Experience with marketing and/or creative studio/agency work and processes
• Library sciences or records and information management background
• Excellent undersanding of media files types and applications used to create them
• Excellent understanding of rights manamement for stock and custom shoots/rights managed assets

Nice-to-Have Qualifications

• Experience managing Intralinks users and files, governance processes, or other secure file-sharing applications.
• Experience with Adobe Workfront, AEM Sites, Jira, Confluence, or agile ways of working.
• Experience working with developers, technical teams, testing, or user acceptance activities.
• Experience working in financial services or another highly regulated environment.

What Success Looks Like

The successful candidate will help ensure that TD Marketing's DAM remains well governed, searchable, and operationally effective for internal teams and agency partners, while also improving the end-user experience through strong support, metadata discipline, training, and process improvement. This person will also contribute to the future direction of the platform by supporting roadmap development and partnering with Adobe and internal stakeholders on assessment and optimization efforts.

In addition, the role will help provide continuity for Marketing's Intralinks support model by assisting with user support, governance-related processes, and responsible platform usage across Marketing teams.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet