OUR HIRING PROCESS:
- We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionalsevery person is unique. We promise to give your candidacy a fair and detailed assessment.
- We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
- At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
- From there on, its decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live.
INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our
INFUSE is looking for a talented Associate Manager to work with our Creative Teams. This is an opportunity to join a role at the center of fast-paced campaign production where your daily impact is removing blockers, improving processes, and helping creative specialists deliver high-quality work on time for international clients.
Responsibilities
- Coordinate day-to-day Creative Teams operations and prompt removal of blockers
- Ensure team alignment with department goals and values
- Report to the Creative Teams Manager on Goals progress and status
- Handle errors and communicate with the Client Success Team
- Conduct regular process reviews and initiate process optimization tasks
- Ensure campaign delivery within approved timelines and quality standards
- Monitor and address day-to-day technical issues
- Running operational meetings (dailies, cross-team syncs) in the Manager's absence
- Assisting team leads in handling complex or non-standard client requests
- Logging systemic errors and passing analytical findings to the Manager for process improvements
- Documenting workflows, updating instructions and operational guides
- Participating in testing and implementing process changes initiated by the Manager
- Collecting team feedback and formulating improvement proposals
- Making operational decisions within delegated authority
Requirements
- 2+ years of experience in team operations management
- B2C1 English level
- Ukrainian and/or Russian fluency is a must
- Excellent communication and writing skills
- Experience setting up and tracking KPIs and goals
- Error handling and ability to work under pressure
- Critical thinking skills for process analysis
- Proven experience working in a fast-paced environment
- Proficiency with AI models and tools (Claude, Gemini, GPT)
What we offer
- Paid annual time off
- Reduced Fridays during the summer
- Birthday day off
- Fully remote job
- Interesting creative projects with modern tools
- Supportive, collaborative creative teams
Working hours: 15:3000:00 EEST
If youre ready to drive the operations and high-quality delivery across creative teams, apply now and lets get acquainted.
