Associate Sales Manager - Inside Sales

AsAssociate Manager, Inside Sales, you will lead,coachand develop a teamthatdelivers exceptionalexperiencesforour customersaround North America. You willbe responsible formanaging a team ofInside Sales Specialistswhoseprimaryresponsibilitiesareengagingand educating customers, managing a pipeline at every stage of their purchase journey, and creating ownersof Lucid vehicles.You will beresponsible for driving the performance of keygoalsand you will work alongside andcollaboratewith othersto execute strategy and deliver on Lucidpriorities.

This individual excels at driving operational efficiency and effective pipeline management, ensuring that every stage of the customer journey is seamlessly managed. The Associate Manager, Inside Sales, is committed to coaching and developing team members, fostering a culture of accountability and ownership throughout the sales process. By prioritizing streamlined processes and hands-on leadership, this person empowers the team to deliver outstanding results and consistently create new Lucid vehicle owners through proactive engagement and education.

Responsibilities:

• Lead a team,developingandempoweringeach team member to learn, grow, and achieve performance and developmental goals.

• Facilitate monthly performance conversations by scheduling regular one-on-one meetings with each team member to review individual and team progress against key goals.

• Develop team members through mentorship,coachingand effective feedback.

• Create a supportive environment where team members feel encouraged to discuss challenges and successes openly, fostering a culture of continuous growth and accountability

• Drive business priorities and achieve performance goals by planning and executing operational strategies.

• Activelyparticipateinthe sales journeyby interactingand coachingteam members, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered.

• Address customer and team member concerns andescalations andpartner with leadership and key business partners whenappropriate.

• Assistwith recruiting, training, developing, andretaininga diverse, high-performing team.

• Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, teammember, and financial information.

• Manage and coordinate Inside Sales team scheduling.

• Assistin the development of Inside Sales SOPs, FAQs, and workflow documentation in collaboration with groups including, but not limited to:Delivery, Service,Customer Care,Sales Success, SalesOperations andEnablement

• Performadditionalresponsibilities as assigned to meet business needs.

Qualifications:

• Valid drivers license with no suspensions within the past year. Drivers under 21 must have maintained a Drivers License for a minimum of 3 years and successfully complete Lucid Training upon hire
• Ability to obtain appropriate state DMV licensing, where applicable