Associate – ServiceNow Configuration & CMDB Support

Join our team at AMGEN Capability Center Portugal, the #1 company in Best Workplaces™ (201–500 employees' category) in Portugal in 2024 by the Great Place to Work Institute. With over 500 talented individuals from more than 40 nationalities, our Lisbon center thrives at the intersection of innovation, excellence, and inspiration. This is your opportunity to explore the future of healthcare through technology and digital innovation, supporting our mission To Serve Patients.

Associate – ServiceNow Configuration & CMDB Support

At AMGEN, Technology isn’t just a support function—it’s a catalyst for discovery, transformation, and real-world impact. Here, your ideas fuel innovation that improves and saves lives of patients in dire need of our medicines. Are you ready to do meaningful work that matters?

LIVE

WHAT YOU WILL DO

The Associate – ServiceNow Configuration & CMDB Support is responsible for supporting the maintenance and accuracy of Configuration Management Database (CMDB) data within the ELMAC environment. This role works under guidance to execute day-to-day ServiceNow configuration management activities, ensuring data quality, compliance, and alignment with defined processes and standards.

Let’s do this. Let’s change the world. In this vital role you will:

1. CMDB Data Maintenance

• Create and update Configuration Items (CIs) in ServiceNow based on defined procedures

• Maintain CI attributes such as ownership, environment, and system details

• Support updates to CI relationships as guided by senior team members

• Perform routine CMDB data quality checks and resolve identified issues

2. ServiceNow Operational Support

• Execute day-to-day ServiceNow configuration management tasks

• Support updates such as ownership changes, minor corrections, and data clean-up

• Assist in managing service requests and tracking updates in tools like JIRA

• Follow standard operating procedures and escalate issues when needed

3. Stakeholder Support

• Work with Application Owners and Service Owners to collect required CI information

• Coordinate with vendor teams to gather updates for CMDB records

• Support service mapping activities by providing required data inputs

4. Security & Compliance Support

• Assist in completing periodic security access reviews

• Support documentation and data updates required for audit or compliance activities

• Follow company policies related to data privacy and system governance

5. Asset & Lifecycle Support

• Assist in updating records for system decommissioning activities

• Support tracking and clean-up of obsolete or incomplete CMDB entries

• Help maintain alignment between ServiceNow data and actual system inventory

6. Continuous Learning & Process Adherence

• Develop understanding of ServiceNow CMDB, CSDM, and ITSM processes

• Follow established guidelines and contribute to process improvements

• Learn and adopt tools such as ServiceNow, JIRA, and reporting tools

WIN

WHAT WE EXPECT OF YOU

We are all different, yet we all use our unique contributions to serve patients. The tech professional we seek is a creative problem-solver and a team player with these qualifications:

Technical Skills (Basic to Intermediate)

• Basic understanding of ServiceNow (CMDB or ITSM modules preferred)

• Familiarity with IT service management concepts

• Basic knowledge of tools like Excel, JIRA, or reporting dashboards

Functional Skills

• Understanding of data management and attention to detail

• Ability to follow structured processes and SOPs

• Willingness to learn configuration management practices

Soft Skills

• Good communication and collaboration skills

• Strong attention to detail and accuracy

• Ability to work in a team environment

• Proactive attitude towards learning

Experience

• 0–3 years of experience in IT support, ServiceNow, or related areas

• Entry-level candidates with relevant training or certifications can be considered

Nice to Have

• ServiceNow fundamentals certification (CSA or equivalent)

• Exposure to CMDB or configuration management concepts

• Experience in working with global or virtual teams

THRIVE

WHAT YOU CAN EXPECT OF US

As we work to develop treatments that take care of others, we also care deeply for our teammates’ well-being and growth.

• Work That Matters – Build tech that accelerates scientific breakthroughs and helps patients worldwide.

• Modern Tech Stack – Cloud-first, automation-focused, AI-powered.

• Global Scale, Agile Mindset – Collaborate across continents while working in nimble, high-impact teams.

• Continuous Learning – Access to certifications, trainings, mentorship, and career mobility.

• AMGEN Total Rewards Plan – Comprehensive benefits in healthcare, finance, and well-being.

• Flexibility – Hybrid work model with time split between our Lisbon office and remote work.

APPLY NOW

Join us in our mission to serve patients.

CAREERS.AMGEN.COM

EQUAL OPPORTUNITY STATEMENT

AMGEN is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.