Associate/Sr. Associate - O2C Order Management (German)

Eli Lilly Cork is made up of a talented diverse team of over 2300 employees across 38 nationalities who deliver innovative solutions that add value across a variety of Business Service functions including Finance, Information Technology, Medical, Clinical Trials and more.

Eli Lilly Cork offers a premium workspace across our campus in Little Island, complete with flexible hybrid working options, healthcare, pension and life assurance benefits, subsidised canteen, onsite gym, travel subsidies and on-site parking. Inhouse People Development services, Educational Assistance, and our ‘Live Your BEST Life’ wellbeing initiatives are just some of the holistic benefits that enhance the career experience for our colleagues.

Associate/Sr. Associate - O2C Order Management (German) - 12 Month Contract

Key responsibilities for O2C Order Management Analyst

• The primary role of the O2C Order Management Analyst is to ensure accurate and compliant order processing, credit note processing and reporting
• Effectively monitor and resolve all sales orders & sales interface issues
• Track and report key performance indicators and metrics related to order management performance, such as order accuracy, processing times, invoicing, deliveries and customer satisfaction.
• Building the relationship with the affiliate teams via regular operational meetings
• Support global/regional O2C projects
• Identify and implement continuous improvement opportunities and best practices to optimize the order management processes and systems.
• Support the overall O2C team by demonstrating flexibility in providing cross team cover and training of new team members

Qualifications

• At least 2-3 years of relevant experience in O2C, ideally in a pharmaceutical or highly regulated environment
• Bachelor's degree or relevant work experience
• Proficient in Microsoft Office applications, especially Excel, and ERP systems such as SAP S4Hana
• Fluent in English and German, both written and spoken. Knowledge of other languages is an asset.

Additional Skills/Preferences

• Strong analytical and problem-solving skills, with the ability to use data and tools to support decision making.
• Excellent communication and negotiation skills, with the ability to build and maintain positive relationships with internal and external parties.
• Ability to handle complexity and utilize analytical skills, with attention to detail
• Ability to proactively & effectively analyse & resolve problems
• Ability to effectively prioritize and complete key tasks and deliverables
• Able to respond flexibly and empathetically to customer needs, managing their expectations effectively
• Ability to work in global team environment and communicate effectively with both internal business partners of all levels & disciplines as well as external team members