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The AV Field Support Services Engineer is responsible for the design, installation, operation, and maintenance of audio-visual systems across facilities. This role ensures seamless delivery of AV services for meetings, conferences, training sessions, and corporate events, supporting business operations with high-quality and reliable technology solutions.

Key Responsibilities

1. AV Systems Management

Manage and maintain AV infrastructure including video conferencing systems, display screens, projectors, sound systems, and control systems.
Monitor system performance and perform routine maintenance to ensure optimal functionality.
Troubleshoot and resolve AV-related technical issues promptly.

2. Installation & Configuration

Install, configure, and test AV equipment for meeting rooms, auditoriums, and collaboration spaces.
Support system upgrades, integration, and commissioning of new AV technologies.
Ensure all installations meet corporate standards and safety requirements.

3. Event & Meeting Support

Provide onsite and remote technical support for internal and external events, including executive meetings.
Operate AV systems during conferences, town halls, and training sessions.
Coordinate with event organizers to understand AV requirements and deliver seamless execution.

4. Video Conferencing & Collaboration Tools

Administer and support platforms such as Microsoft Teams, Zoom, Webex, and other collaboration tools.
Ensure smooth connectivity and performance for local and international meetings.
Support hybrid meeting environments.

5. Vendor & Stakeholder Management

Liaise with AV vendors and service providers for procurement, servicing, and upgrades.
Work closely with IT teams, facilities management, and business stakeholders to deliver AV solutions.
Monitor vendor performance and ensure compliance with service-level agreements (SLAs).

6. Documentation & Compliance

Maintain accurate documentation of AV systems, configurations, and procedures.
Ensure compliance with IT policies, cybersecurity standards, and safety regulations.
Develop user guides and provide training to end users when required.

Requirements

Education

Bachelor’s Degree in Electrical/Electronics Engineering, Information Technology, Multimedia, or related field.

Experience

Minimum 3–5 years of experience in AV engineering or related roles.
Experience supporting enterprise-level AV systems in corporate environments.
Familiarity with integrated AV solutions in large organizations is an advantage.

Workplace type:

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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AV Field Support Services Engineer

NTT DATA

Job Description