B2B - Customer Support Specialist
CookUnity
Argentina (Remote); Lima, Lima Province, Peru
Full-Time
Competitive
RemoteSenior
Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food: chefs. Today, CookUnity delivers 50 million meals a year from the industrys best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul.
Unwilling to stop there, CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission: empower Chefs to nourish the world.
If that mission has you hungry in more ways than one, youve found the right job posting.
The B2B Operations team is responsible for scaling and delivering CookUnitys new business verticals, such as Smart Fridge and Cold Meal programs, across corporate and healthcare environments. The team collaborates closely with B2C operations, product, and customer experience to ensure seamless execution, operational reliability, and scalable systems that support growth.
The Customer Support Specialist is responsible for providing high-quality operational support across CookUnitys two primary B2B verticals: Bulk Meal Programs for corporate clients and Smart Fridge workplace solutions.
This role manages inbound tickets from both B2B client stakeholders and Smart Fridge end-users, ensuring issues are resolved quickly while maintaining a reliable and professional experience.
The Customer Support Specialist acts as the first line of operational support, handling service questions, order adjustments, delivery inquiries, and product feedback while coordinating with internal teams when escalation is required.
Because B2B environments involve multiple stakeholdersoffice managers, HR teams, facility managers, and end-usersthis role requires strong judgment, organization, and the ability to navigate operational issues in a structured and professional manner.
This role also serves as a Voice of the Customer (VOC) by surfacing recurring issues and insights to operations, product, and logistics teams to help improve service reliability and user experience.
Manage incoming support requests from both B2B clients and Smart Fridge users.
Responsibilities include:
Provide operational support to corporate clients using CookUnity services.
Responsibilities include:
Support end-users interacting with CookUnity Smart Fridges in workplace environments.
Responsibilities include:
Identify operational issues and ensure they are escalated to the appropriate teams when necessary.
Responsibilities include:
Help improve the customer experience by identifying recurring issues and operational gaps.
Responsibilities include:
Ensure all support interactions follow internal processes and documentation standards.
Responsibilities include:
Get paid in USD.
Work remotely: design the life that you want
Enjoy 15 days of vacation each year from the start date
16 fully paid Argentinean holidays
Healthcare Benefit: Monthly stipend to use with your preferred healthcare provider
5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical
Paid Family leave
Compassionate Leave: 3-5 days each time the need arises
Customize the benefits that suit your needs! Access a range of perks tailored to you, including learning opportunities, wellness memberships, delivery apps, and more, through our comprehensive benefit platform
Personalized English coach
If youre interested in this role, please submit your application, and if we think you might be a fit, we'll get in touch with you. Thank you for your time!
CookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.
A quick note for all candidates
Weve recently seen an increase in recruitment scams across the industry, and we want to make sure you (and your data) stay safe while applying to CookUnity. We also want you to know that we take this seriously sometimes, as part of our process, we may ask for a brief proof of humanity to confirm that were connecting with a real person, not an impersonator. Here are a few tips to help you protect yourself and know what to expect from us:
@cookunity.com and interviews held through official company platforms (Google Meet or Zoom) never WhatsApp, Telegram, or SMS.If something ever feels off or youre unsure about a message, wed much rather you double-check with us. You can always contact us directly through any of our social media channels. We appreciate your interest in joining CookUnity and we care about keeping your experience (and safety) as genuine as possible.