b-Helpful Supervisor - Beverly Center

Job Description

Required Skills

Responsibilities

• Manage the b-Helpful Center, setting and delivering expectations for service, presentation, process, and customer interactions
• Model the expected service standards; coach colleagues to deliver the expected service standards; provide feedback and coaching as needed
• Manage Cash Office operations. Daily, lead team responsible for balancing the vault and cash functions, replenish and balance registers. Perform monthly cash office self-audit; partner with AP to resolve cash shortage issues.
• Deliver BOPS, and Curbside on time and with an outstanding experience in line with our Ready-On-Time promise
• Educate the team on Gift Wrap skills and deliver an outstanding product as expected from Bloomingdales
• Cross-train colleagues for proficiency in all functions with the ability to recognize and respond when flexing between stations is required based on business needs
• Sets and role models a high expectation in delivering the customer experience with attention to detail, all in support of driving up the Net Promoter Service Score at bHelpful
• Develops and elevates the bHelpful colleagues, ensures bHelpful coverage in line with velocity
• Shares customer feedback with store leadership and Central organization to improve the customer experience
• Lead the evolution of b-Helpful and elevate the customer experience.