The Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
Responsibilities:
- Identify, analyze, and solve key issues of assigned area and deliver supporting documents to corresponding areas
- Assist with the management of various reports, including business reporting, monthly operating report, and business scorecard and provide constant and clear communication regarding local policies and processes
- Assist in the execution and monitoring of processes and data, ensuring efficiency and client satisfaction
- Organize, develop, and maintain Continuity of Business, Resolution planning and Business Review Templates
- Administer and maintain applications for the generation of Dashboards indicators in the effectiveness of processes
- Monitor requirements related to compliance with Corporate Policies
- Monitor and implement corrective actions derived from MCA reviews and other control entities
- Conduct administration activities for collections, including maintaining applications, providing support to collections administration systems and implementing global and local projects in the collection process
- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- 2-5 years of relevant experience
- Proficient in Microsoft Office
- Consistently demonstrates clear and concise written and verbal communication skills
- Ability to work in fast pace and changing environment
- Ability to analyze data and solve problems
- Proven organizational and time management skills
Education:
- Bachelor’s degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Funciones
- Reconciliaciones operativas y registros contables que brinda soporte a las transacciones aplicadas en los distintos Sistemas Operativos vs sistemas contables (Full Suite y TEOS)
- Análisis de conciliaciones bancarias y procesos contables, desarrollo de estrategias para monitoreo de procesos, desarrollar operaciones contables y de sistemas.
- Asegurar el apropiado y correcto arribo de saldos de los Sistemas Full Suite, conciliaciones operativas y contables de los sistemas de captación y crédito.
- Identificar, alertar y dar seguimiento a la Contabilidad General siguiendo las políticas institucionales
- Asegurar la correcta integración del saldo del Set de cuentas contables bajo la responsabilidad de la Dirección.
- Creación de reportes y presentaciones.
- Seguimiento de diferencias contables.
- Detención de riesgos en procesos contables.
- Diseño de la estrategia de monitoreo.
- Creación de tablas dinámicas y cálculos de costos.
- Conciliaciones contables.
- Back Up del Supervisor
Requisitos
- Conocimiento en conciliaciones bancarias.
- Conocimientos de contabilidad.
- Herramientas de colaboración: MS Teams y Zoom
- Microsoft Office: Access, Excel, Power Point, Word y Outlook / Avanzado
- Capacidad de análisis y síntesis,
- Elaboración de informes técnicos y ejecutivos
- Habilidad de trato y relaciones interpersonales cordiales
- Habilidades comprobadas de organización y gestión del tiempo.
- Habilidades comprobadas de toma de decisiones y resolución de problemas.
- Colaboración y trabajo en equipo
- Compromiso con el cumplimiento a las políticas Institucionales
- Conocimiento sistemas contables Full Suit y TEOS
- Liderazgo de equipos
- Manejo de personal
- Resolución de conflictos
- Comunicación efectiva
- Motivación de equipos
- Manejo de Excel y sistemas
- Experiencia en operaciones contables
- Conocimiento de normas de seguridad de la información
- Líneas de control
- Actualización de IT
Zona de trabajo Tecno Parque L-V 9 a 6 pm con disponibilidad de hacer guardia los fines de semana.
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Job Family Group:
Operations - Core
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Job Family:
Operations Support
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Time Type:
Full time
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Most Relevant Skills
Please see the requirements listed above.
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Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
