Back Office Specialist

Consumer Care/Customer Care

Permanent

Job Description

At the Electrolux Group, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.

Join us in our exciting quest to build the future home!

All about the role:

In this role you will reporting to the Contact Centre Manager Iberia, you will support the relationship with the external partner, managing customers’ refunds, returns or disputes.

Location

The role is based in our office in Alcobendas (Madrid).

What you’ll do:

• Ensure synergies with the external partner, managing back-office activities and all administrative tasks
• Deliver training, create content, and enrich the knowledge base to reduce the number of escalations
• Handle all customer dissatisfaction cases related to sales, including returns, refunds, or exchanges
• Manage compliance and disputes, aiming at continuously improving and reducing customer disputes

Who you are:

• Experience in a similar role, with exposure to the relationship with an external partner and management of escalations and more complex cases
• Excellent communication skills.
• Customer orientation and ability to adapt to a dynamic environment.
• Ability to multi-task, prioritize, and manage time effectively.
• Knowledge of SAP, Excel and Ticketing systems would be a strong plus.
• Fluent in Spanish and English.
• Portuguese knowledge is a plus.

As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.

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