Vice President – BEU Team Lead
Location: Mumbai, India | Level: Vice President | Type: Full-Time | Team: Business Expense Unit (BEU)
About the Role
We're seeking a Vice President to join our Business Expense Unit team. Leads global business T&E operations for banking professionals, ensuring policy compliance, cost optimization, and process efficiency. Develops and implements strategic expense management frameworks, drives cost-reduction initiatives, and strengthens internal audit controls. Leverages data analytics and ServiceNow reporting to monitor performance, identify trends, and support informed budget planning and decision-making.
What You'll Do
Team Leadership
- Lead and inspire a team, fostering a culture of excellence and accountability
- Define team goals, KPIs, and performance objectives aligned with business priorities
- Conduct regular performance reviews and support career development of team members
- Manage resource planning, workload distribution, and team capacity
- Champion diversity and inclusion initiatives within the team
- Provide guidance and support to local team members; handle senior-level escalations
Stakeholder & Banker Relationship Management
- Serve as the primary point of contact for senior Bankers, Sponsors, and Business Execution Leads (BELs)
- Lead performance reviews with preferred partners and contribute to global strategic initiatives
- Manage vendor partnerships and senior-level business relationships
- Collaborate across Finance, Compliance, Procurement, and HR
Strategic Leadership & Governance
- Provide strategic and visionary leadership for the T&E program
- Champion value creation, operational efficiency, governance, and control
- Oversee performance analytics; ensure KPIs and SLAs are consistently met
- Deliver actionable insights and management reporting to optimize travel spend
- Lead process improvement and change management initiatives
Expense Report Management:
- Oversee the timely and compliant preparation and review of banker expense reports, ensuring strict adherence to Operating Expense Governance Policy (OEGP).
- Develop and implement robust controls to identify and flag non-reimbursable expenses and policy violations.
- Effectively manage escalations, disputes, and exceptions to ensure efficient reimbursement processes and mitigate financial risk.
Expense Pre-Check & Quality Assurance:
- Lead and optimize the pre-check process for all submitted expense reports, establishing it as a critical quality control layer.
- Drive continuous improvement in first-time-right submission rates through targeted training programs for EAs and BELs on OEGP policy and Concur submission best practices.
- Monitor and analyse pre-check metrics to identify trends and implement corrective actions.
Corporate Card Program Oversight:
- Direct the end-to-end corporate card reconciliation process, including the generation of comprehensive spend summaries and analysis.
- Implement strategies to assist bankers in achieving timely card settlement, thereby reducing delinquency rates.
- Establish rigorous monitoring mechanisms for card usage, promptly identifying and addressing anomalous transactions, and fostering strong relationships with banking partners.
Procure-to-Pay (P2P) Operations (EMEA):
- Manage and optimize the Procure-to-Pay (P2P) cycle, overseeing both PO and non-PO invoice processing specifically within the EMEA region.
- Serve as the primary Business Area Owner (BAO) for new vendor onboarding initiatives, ensuring compliance and efficiency.
- Establish proactive measures for timely invoice settlement, including the diligent management of aging reports and strategic escalation of overdue items.
What You'll Bring
Required:
- 10+ years of experience in travel program management or expense management, with proven leadership in corporate travel roles
- Demonstrated success in leading teams, driving change, and championing diversity and inclusion
- Expertise in managing senior-level business relationships and complex vendor partnerships
- Exceptional communication and presentation skills
- Proficiency in Microsoft applications, SAP Concur, and leading travel management systems
- Strong analytical, organizational, and leadership capabilities
- Ability to work independently, manage multiple projects, and collaborate across time zones
- In-depth knowledge of travel technology, policy development, and emerging industry trends
- Innovative and strategic thinker with a passion for continuous improvement
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Job Family Group:
Business Strategy, Management & Administration
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Job Family:
Business Execution & Administration
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Time Type:
Full time
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Most Relevant Skills
Please see the requirements listed above.
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Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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