BDC Consultant - Porsche San Diego
Holman
San Diego, CA (US)
Full-Time
$26
OfficeSenior
Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.
The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.
Porsche San Diego is currentlyseekinga highlymotivated;customer focused BDC Consultant to join their team!
This in-store role is crucial in creating andmaintaininga productive relationship between our centralized BDC, service customers, and store stakeholders to drive sales.
Compensation: Hourly rate of $26.44 plus monthly performance bonus (Target Total Comp/OTE: $73,000)
What will you do?
Maximize Internet Lead, Portfolio Management, and Exchange (Service Drive) sales performance Internet Leads:
Facilitateeffective Turn-over (TO) and Appointment distribution to Sales Advisors
Follow-up with TO’s to ensure workflows have been executed
Review customer needs ensuring each TO is handled personally and promptly
Track TO and appointment activity to ensure robust follow up is executed
Prepare in advance with sales advisors for all internet lead appointments including appointment confirmations, and rescheduling “No Show” appointments when applicable
Be a daily physical presence on the showroom floor. Support sales advisor follow-up, maximizing every sales opportunity
Regular and clear communication with BDC leadership, Coordinators, and Store Stakeholders tomaintainproductive collaboration andidentifyopportunities Portfolio management and Vehicle Exchange:
Identifyin market service and portfolio customers, outreach andestablishneeds
Consistent communication and collaboration with store leadership toidentifynext steps for each customer
Utilizecustomer retention software effectively
Ensure execution of agreed activities
Track all activity
Misc:
Understand the importance and benefits of this role to retail operations
Plan andallocatetime effectively between Internet leads, Portfolio Management and Vehicle Exchange
Provide an outstanding customer experience to ensure all customers feel valued and welcome
What are we looking for
2-4 Years of Customer Service or Sales Experience
Proficient in various desktop tools including MS Office Programs (i.e.Outlook, Excel, Word, PowerPoint)
Strong organizational skills
Experience in automotive industry a plus
Experience using CRM tools, Automotive CRM a plus
Familiarity with dealership operations a plus
Familiarity with BDC functionsisa plus
Experience reviewing and improving processes to increase efficiencies
High school diploma
#LI-RL1
At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.
At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):
Benefits:
Regular Full-Time
We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.
Temporary or Part-Time
In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.
Pay:
We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $25.42 - $36.23 USD per hour.Artificial Intelligence Statement
We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to:
Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es).
Misrepresent or embellish qualifications, skills, or experience
Create false or misleading representations of identity (e.g., deepfakes or altered images/videos)
Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.
Equal Opportunity Employment and Accommodations:
Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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