Dealership:

L0503 Audi Fort Lauderdale

Audi Fort Lauderdale is Hiring: Business Development Center (BDC) Lead

“Progress through Technology.”

Are you a motivated leader who thrives on customer engagement, team development, and driving results? Audi Fort Lauderdale is looking for a Business Development Center (BDC) Lead to help elevate our customer experience and support the growth of our high-performing sales and service teams.

Audi Fort Lauderdale is part of Lithia & Driveway (NYSE: LAD), one of the largest automotive retailers in the nation with over 360 dealerships nationwide. We are committed to Growth Powered by People and creating opportunities for our team members to succeed both personally and professionally.

Responsibilities:
As a Business Development Center (BDC) Lead, you will:
• Support and motivate the ABS (Sales Representatives) to achieve appointment, sales, and customer satisfaction goals
• Assist with daily operations including inbound/outbound calls, internet lead management, and follow-up processes
• Help implement and maintain dealership CRM procedures and best practices
• Ensure accurate customer information is entered and maintained within the CRM system
• Work closely with management to improve lead conversion, appointment show rates, and overall customer experience
• Stay informed on Audi products, dealership promotions, and current market trends
• Provide exceptional customer service while helping drive dealership growth

Qualifications:
• Previous BDC, customer service, call center, or automotive dealership experience preferred
• Leadership experience or the ability to mentor and motivate a team
• Strong communication and organizational skills
• Proficiency with computers and CRM systems
• Professional demeanor with a customer-first mindset
• Valid driver’s license and acceptable driving record

Why Join Audi Fort Lauderdale?
✅ Competitive Pay & Performance Incentives
✅ Medical, Dental & Vision Benefits
✅ Paid Holidays & PTO
✅ 401(k) with Company Match
✅ Employee Stock Purchase Program
✅ Career Growth Opportunities with Lithia & Driveway
✅ Work with a Luxury Brand Known for Innovation & Excellence

If you're ready to accelerate your career with a Fortune 500 automotive leader, apply today and become part of the Audi Fort Lauderdale team!