#BECA AHE - Windows Device Management

Job Description:

Ready to join one of our Graduate Programs in Spain?

We are looking for recent graduates from different disciplines interested in developing their professional career in the aeronautical sector. The current context demands different ways of looking, thinking and relating.

- Starting date October 1rst 2026 until September 30th.

- The selection process will take place from May 2026 to September 2026.

What does this internship consist of?

Together with Camilo José Cela University, Airbus has developed an exclusive program designed for those interested in the best training in new areas of knowledge essential to be able to develop as professionals of the future.

You will have the opportunity to study a Master, organized in training blocks, that will allow you to discover the skills most in demand today. It will be combined with an 11 month internship at Airbus in an area related to your degree, where you can learn and complete your academic background.

The start of the internship will be in early October 2026, and will last 11 months (August disabled for all purposes). It is a full-time experience (40h/week), in which you will receive an attractive study grant.

Challenges and Responsibilities:

You will be part of the Digital Workplace team inside the Information Technology Directorate responsible for all the technologies people use to get work done in today’s workplace. Inside the Digital Workplace, The Personal Workplace team is ensuring that all our employees have the right solutions to work from anywhere at any moment with the right equipment.

In your role within the Personal Workplace Team, you will contribute to the RUN, BUILD TO RUN, and Entry Into Service phases for all Application Services. You will manage the Application Catalog (including masters), the MDM for deployment with their associated processes and ensure the proper availability and deployment of the needed applications and masters for our employees all around the world.

Your challenges:

Digital Workplace working methodology is Kanban with the objective to focus on getting things done on the shortest cycle times as possible to improve customer satisfaction.

That methodology implies high responsiveness to change as priorities are shifting very frequently, no prescribed responsibilities and high team empowerment.

In that way of working, the scope of your job will be:

• Assist the SCCM SDM in monitoring the global health of application services in AH, including tracking incident backlogs, incident resolution efficiency, request catalogs, and SLA fulfillment.

• Support the maintenance of the CMDB, knowledge databases, and the creation of operational dashboards under the guidance of the Product Manager.

• Shadow the Product Manager in managing our external subcontractor performing the RUN activities for software and OS solutions.

• Contribute to the "shift left approach" by participating in daily exchanges with the IT Service Desk and the application support supplier.

• Observe and support the Major Incident resolution and escalation processes, learning how to involve the right roles and ensure continuous process improvement.

Project, Build, & Architecture Collaboration

• Support the Application Services Product Manager in any RUN, BUILD, or BUILD-TO-RUN activities requested for the Software and OS scope.

• Collaborate with the Digital Workplace Architects & Expert by assisting in building or updating architecture dossiers and helping evaluate new features and technologies.

• Contribute to the strategic product and service roadmaps by researching and proposing new ideas to the Personal Workplace Product Managers.

• Assist in ensuring the proper Entry to Service of new features, helping prepare the environment for permanent improvements and new releases (in-house or vendor-developed).

Cross-Team Teamwork

• Team up with the Digital Workplace team & other PSLs to provide backup support, while learning how cross-functional backup structures operate.

• Participate in regular reviews of Personal Workplace Team routines, including Group PI Planning, weekly team meetings, and product team meetings.

Documentation, Change Management, & Continuous Improvement

• Actively document the scope of the activity..

• Work closely with the department Change Manager and Product Manager to secure smooth change management for end-users, VIPs, and Assistants.

• Translate operational requirements into user-friendly guides for end-users and detailed knowledge articles for Service Desk Agents.

• Identify and propose regular improvement opportunities within the scope of the software activity.

Your profile:

• Academic Background: Enrolled in or recently graduated from a degree in Computer Science, Information Technology, or a related technical field (or equivalent practical experience).

• Foundational Knowledge: A strong interest in or academic exposure to IT Service Management (ITSM) or IT Product Management frameworks.

• Methodology: Basic understanding of ITIL concepts is highly valued.

• SCCM & MDM: willing to learn knowledge about PC Fleet management infrastructure, such as SCCM and InTune.

• Cloud Platforms: willing to learn InTune, WS1 and Google Workspace Admin platform skills.

• ITSM Tools: willing to learn ServiceNow for IT operational usage.

• Core Competencies: Basic exposure to Component Integration, Testing, Solution Deployment, and Performance Management through university coursework or personal projects.

• Customer & Process Focus: Ability to assist in designing IT operations that align with customer expectations, with an interest in learning Service Level and Problem Management.

• Analytical & Structured: Strong practical problem-solving skills and a knack for document production (creating guides, reports, and knowledge articles).

• Vendor & Strategy Awareness: Eagerness to learn about Transnational IT Supplier Management and Product/Service Planning by shadowing the Product Manager.

• Interpersonal Attributes: Open-minded, self-aware, transparent, and highly receptive to constructive feedback.

• Communication:Negotiation-level English is required; conversational skills in German or French are a strong asset.

• Cross-Site Collaboration: Ability to adapt and thrive in a complex, multi-site international environment, collaborating across divisions including Donauwörth, Marignane, Paris, and Albacete.

Organization structure

The position is open at Albacete.
You report to the Application Services Product Manager and from time to time to the Head of Personal Workplace. Moreover, you will have other interactions with:

• Airbus & Helicopters IM Products owners.

• Airbus & Helicopters Digital Workplace Solution Architects and Enterprise Architects.

• Airbus Commercial, Defense and Space and roofs counterparts (eg. North America, China, Singapore)

• Airbus Helicopters IM Departments like IM Security, Network, Identity and Access Management and Hosting.

• Airbus Helicopters Communication, Assistants and Exec Assistants community.

WHY SHOULD YOU APPLY?

📍 LIFE IN ALBACETE: QUALITY & CONVENIENCE - Forget long commutes. Albacete offers you the great advantage of a “15-minute city": safe, accessible, comfortable and perfectly connected. Enjoy a premium standard of living at a competitive cost, ensuring you have the perfect balance between your career and your personal life.

🚁 AIRBUS HELICOPTERS: GROW WITH US - We offer more than a job; we offer a community. Immerse yourself in a young, collaborative environment that feels like family. As a strategic Center of Excellence, we are a global leader in helicopter production, offering you endless potential to grow alongside our major projects.

Bring your ideas to a dynamic, modern ecosystem and help us build the next generation of aerospace solutions.

WHICH BENEFITS WILL YOU HAVE?

- Foster your professional development with a strong academic background and an in-depth collaboration in AIRBUS projects.

- Expand your network within the aeronautical industry.

- Meet our people working with passion and determination to make the world a more connected, safer and smarter place.

- Be part of our diversity and teamwork culture that propel us to accomplish the extraordinary - on the ground, in the sky and in space.

ARE YOU INTERESTED? APPLY AND MAKE IT FLY! 🚁

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Helicopters España, SA

Employment Type:

Internship

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Experience Level:

Student

Job Family:

Digital

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.