About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

The Credentialing Coordinator will be responsible for administering the provider and facility enrollment process; oversees and coordinates both the initial and reappointment credentialing applications process; assess and validate practitioner qualifications as required by regulation and SMG policy. Position is responsible for processing and maintaining staff applications for all physicians and mid-level providers. Assist in the development and update of all policies and procedures pertaining to credentialing. Serves as credentialing liaison for contracted health plans and hospitals and activities related to delegated credentialing contracts. Support Revenue Cycle team by assisting in claim management, denial management and aged unpaid claim follow up.

Essential Job functions:

• Maintain credentialing policy and procedure compliance with state law and regulation, SMG policy and accreditation standards including maintenance of certification requirements.
• Manage internal enrollment policies and checklists based on the published payer guidelines
• Oversee that the procedures for credentialing and recredentialing are followed in a timely manner.
• Provide appropriate forms and related correspondence to applicants in a timely manner.
• Monitor proper completion of all forms in a timely manner.
• Process and verify all information provided by applicants in reference to education, training, and experience.
• Establish and maintain a complete and current credentialing file for each applicant and participating provider.
• Audit all payer enrollment files to ensure current and accurate information
• Work with payers to ensure the payer enrollment files and on-line directories are updated accurately and in a timely manner
• Manage and perform quality audits of NPPES to ensure accuracy of provider NPI numbers and taxonomy codes
• Work closely with clinical staff and communicates with providers to obtain and verify the documentation and signatures necessary to process Medicare/Medicaid Revalidations
• Follows up with commercial and government payers to ensure enrollment and demographic information for all newly credentialed providers is uploaded into the payer systems and provider on-line directories
• Maintain current and accurate payer rosters for all the contracted health plans
• Researches and implements new processes and workflows as they pertain to enrollment and data management
• Work with Revenue Cycle for appropriate set up for electronic claims submission and electronic remittance advice
• Ensure that applications are properly completed following a standard format established by the health plans (applicable to SMG and the practitioner’s hospital privileges).
• Maintain files and records of all actions taken concerning each applicant.
• Responsible for ensuring providers obtain and maintain required privileges at outside facilities prior to start date and on an on-going basis.
• Accurately maintain a physician database containing individual credentials information. Ensures that credentialing program is updated daily with current individual provider data.
• processing insurance claims for various types of insurance and maximizing SMGOR reimbursement. Responsible for claim resolution through working claims edits and appealing denied claims in a timely manner.
• Track status of outstanding claims, follow up on outstanding AR balances and monitoring of payer response. Provide detailed information regarding problem payers to management; provide suggestions for solutions to management.

General Job functions:

• Become familiar with requirements in delegated and non-delegated credentialing agreements with health plans at initial and renewal periods.
• Maintain timely documentation tracking needed to meet reimbursement requirements.
• Ensure that current and accurate Provider Insurance ID# grid is available daily.
• Serve as a liaison between providers, health plans and healthcare entities to ensure accurate and timely credentialing and maintenance of privileges.
• Assist Clinical Operations in the following
  • Handling confidential and sensitive provider information,
  • Working with various departments (e.g. Legal, Risk Management, Quality, Revenue Cycle) to ensure a complete, compliant and timely process and information sharing as necessary.
  • Exhibit excellent internal and external customer service.
  • Develop a “working rapport” with all providers.
  • Proficient in EMR/HER
  • Understanding of investigation and handling of claim denials
  • Proficient in management and resolution of items in work queues

Physical Job Requirements:

• Physical mobility, which includes movement from place to place on the job, taking distance and speed into account.
• Physical agility, which includes ability to maneuver body while in place.
• Dexterity of hands and fingers.
• Endurance (e.g. continuous typing, prolonged standing/bending, walking).

Environmental Risks:

• Extreme temperature
• Allergens: dust, mold, and/or pollen

Education, Certification, Computer and Training Requirements:

• Associate Degree, Bachelor’s Degree preferred
• CPCS Certification (Certified Provider Credentialing Specialist) preferred
• 3+ Years’ relevant experience preferred
• Ability to communicate in English, both orally and in writing
• Strong interpersonal and communication skills
• Ability to work within a team environment
• Ability to effectively communicate with providers, leadership, clinical staff and insurance contacts
• Ability to use problem solving and critical thinking skills
• Multi-tasking, organizing and priority setting
• Experience with Standard Office Equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail)
• Experience Standard Office Technology in a Window based environment & Microsoft Office Suite
• Knowledge and Experience in Credentialing Software, Preferred

Travel: Locally as needed

Name: ___________________________

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.