The Benefits Administrator plays a critical role in delivering accurate, timely, and employee‑focused benefits support. This position is responsible for administering health and welfare benefit programs, serving as a Tier 2 escalation point for complex employee inquiries, and creating clear, engaging benefits‑related communications for internal employee engagement platforms. The ideal candidate brings strong technical benefits knowledge, excellent communication skills, and a customer‑service mindset.
Key Responsibilities
Benefits Administration
- Administer and support health and welfare benefit programs, including medical, dental, vision, life, disability, and related plans.
- Process benefit enrollments, changes, and terminations in the HRIS in accordance with plan rules and compliance requirements.
- Coordinate with vendors, carriers, and internal partners to resolve benefit issues and discrepancies.
- Support annual open enrollment activities, audits, and ongoing data integrity efforts.
- Ensure benefits administration complies with applicable federal, state, and plan regulations.
Tier 2 Employee Support
- Serve as an escalation point for Tier 2 employee benefit inquiries requiring advanced knowledge, investigation, or coordination.
- Research and resolve complex benefit issues, ensuring accurate and timely follow‑up with employees.
- Partner with Tier 1 support and HR teams to identify trends, root causes, and opportunities for improved employee experience.
Employee Engagement & Communications
- Create and publish benefits‑related content for the employee engagement platform, including reminders, FAQs, benefit highlights, and enrollment communications.
- Translate complex benefit information into clear, employee‑friendly messaging.
- Collaborate with HR and leadership to ensure benefit communications are accurate, consistent, and aligned with company culture.
Qualifications
Required:
- 3–5 years of experience in benefits administration, HR operations, or a related role.
- Hands‑on experience administering health and welfare benefits.
- Strong written and verbal communication skills with the ability to explain complex topics clearly.
- Experience handling escalated or complex employee inquiries.
- High attention to detail and ability to manage confidential information.
Preferred:
- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- Experience with HRIS and benefits administration systems (e.g., Workday).
- Experience creating employee‑facing communications or engagement content.
- Knowledge of benefits compliance concepts (e.g., ERISA, HIPAA, COBRA, ACA)
You will be joining a great team and a company in a “work hard, play hard” environment along with a competitive salary. We also offer excellent benefits including: medical, dental, vision, flexible spending account, long term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future". Other peripheral benefits include a strong presence in our local communities, sustainability initiatives, and more. For more information and to apply, please visit www.wasteconnections.com.
Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veterans)
