Designation - Benefits Operations Administrator (BOA)
Key Expectations
- Process all activities related to client benefit plans with high accuracy and timeliness. Execution of wealth delivery processes in accordance with documented Standard Operating Procedures (SOPs)
- Consistently meet or exceed client Service Level Agreements (SLAs).
- Develop a strong understanding of client plan provisions and related documentation.
- Prioritize work effectively to respond to client and participant needs.
- Ensure adherence to predefined procedures, process guidelines, and compliance standards
- The colleague will support day‑to‑day client operations, resolves participant and processing issues within defined guidelines, and escalates exceptions or risks as appropriate
- Actively participate in daily huddles and status meetings to ensure smooth operations.
Required Skills
- US Pension / 401k / Payroll processing skills
- Process documentation & SOP creation
- Accountability & ownership.
- Analytical & Critical thinking skills.
- Good written and verbal communication skills are important.
- Strong attention to detail and ability to handle transaction-based processing.
- Ability to collaborate effectively with cross functional teams (CS, Tech, Shared Services)
- Ability to manage workload in a deadline‑driven environment
- Proficiency in Excel at an intermediate level (e.g., VLOOKUP/XLOOKUP, IF formulas, pivot tables)
- Experience with AI tools in a professional setting preferred
Role Description
The Benefits Operations Administrator (BOA) is responsible for processing all activities related to client benefits plans as configured in organizational tools, while consistently meeting and exceeding client SLAs.
The role requires developing a strong understanding of client plan provisions, identifying opportunities for knowledge enhancement, and delivering work to high standards of quality and timeliness. The BOA is expected to prioritize work effectively, respond to client and participant needs in a timely manner, and ensure that all knowledge repositories, SOPs, and supporting documentation are current and accurate.
The incumbent conducts research, resolves, and responds to participant issues and inquiries using the case management tool, and collaborates closely with Customer Service, Technology, and other shared services teams for timely issue resolution.
Adherence to predefined procedures and process guidelines is critical to ensure performance parameters are consistently met or exceeded against SLA targets.
Operations Processing & Execution
- Ensure all processing is completed according to documented client requirements and quality standards
- Document work completed and provide daily updates in assigned task management tools (e.g., Jira)
Quality & Compliance
- Support quality checks and remediation efforts
- Ensure all actions are properly documented to support audit and governance needs
- Participate in corrective actions and improvement initiatives resulting from issue identification
Continuous Improvement
- Provide inputs and recommendations for process improvements based on recurring issues or inefficiencies
- Maintain awareness of process changes and ensure timely adoption once changes go live
Stakeholder Collaboration
- Proactive communication on situations, risks, and work status with internal team members
- Respond to internal requests for information or clarification in a timely and professional manner
- Active participation in team huddles
Education & Experience
Education:
- Bachelor’s degree in any discipline
Experience:
- 1 – 2 years of experience in US pension / 401k / payroll administration are preferred.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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