Bilingual Data Entry Specialist - 1 Year Contract
AmerisourceBergen
Unknown, Québec, Canada
Full-Time
$39,900
HybridSenior
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Ce poste s'inscrit dans le cadre des services d'accompagnement des patients et des professionnels de santé ainsi que des services de commercialisation pharmaceutique proposés par Cencora au Canada, par l'intermédiaire de notre division Innomar Strategies.
This role is in support of Cencora's patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.
Responsabilités:
Gestion de l’information et pharmacovigilance: recevoir,scanneret documenter toutes les informations cliniques pertinentes en conformité avecles PON/protocolesetlalégislation applicable;
Répondre aux demandes de renseignements médicaux à l’aide de la FAQ approuvée;
Travailler directement avec des clientsinternes etexternes pour demander des informations ou des clarifications supplémentaires, au besoin;
Examiner les renseignements sur les patients dans la base de données et s’assurerquela documentationestexacte selon les besoins des clients;
Joindreles rapports post-perfusion aux des bases de données pour s’assurer d’avoir la documentation appropriée pour l’aide aux patients, et les besoins des programmes d’innocuité de médicaments;
Saisirlesdonnées dans des bases de donnéespropresaux programmes;
Trier et classerles télécopieset documents entrants;
Effectuer des contrôles de la qualité relativement aux rapports sur les effets indésirables en conformité avec les instructions de travail;
Effectuer des contrôles des données à la source ou y contribuer;
D’autres fonctions et tâchespeuvent être confiées à l’adjoint(e) en pharmacovigilance I de temps à autreselon les besoins;
Son travail peut exiger qu’il sur appel ou de garde.
Responsibilities:
Create and maintain patient records in the CRM by ensuring information documented are accurate and updated regularly
Execute administrative tasks critical to the progression of patients through the Program
Ensure data integrity
Act as a liaise between other members of the team
Handling faxes (incoming/outgoing) accordingly and timely
Organize work schedule to complement working hours in multiple time zones
Labeling and attaching documents to the CRM
Ability to cover various shifts
Ad hoc duties as assigned
Niveau D’éducation:
Des études de niveau collégial au minimum sont requises. Un diplômeou un certificat avec concentrationdans un programme de sciences de la vieconstitue un atout important;
Expérience en information médicale, recherche clinique ou innocuité des médicaments ou expérience équivalente et connexeen pharmacie oudansun domaine del’industrie pharmaceutiqueconstitue un atout important;
Connaissance de l’industrie de la pharmacovigilance, y compris des connaissances actuelles des lignes directrices en matière de pharmacovigilance de Santé Canada, du US FDA, d’EMEA et d’ICH;
Capacité d’adaptationau changement etd’acquisitionde nouvelles compétences selon les besoins;
Expériencedesdomaines médical et/ou pharmaceutiqueet connaissance de la terminologie médicalesont un atout;
Education:
Excellent computer skills
Minimum 2 years experience in a similar administrative or data entry role
Experience with the SalesForce software (or experience with a CRM system) an asset
Experience with the faxing software (MyFax or Right Fax) an asset
High School Diploma or Post Secondary schooling preferred
Technical vocational training or equivalent combination of experience and education
2 years directly related experience
Compétences et Connaissances:
Capacité de communiquer efficacement oralement et par écrit
Bonnes relationsinterpersonnelles
Bonnes compétences organisationnelles;souci du détaildémontré
Capacitéàrespecter systématiquement les échéances
Excellentes aptitudes en résolution de problèmes; capacité àcommuniquer et/ou àrésoudre les problèmes de manière efficace et efficiente
Connaissance de Microsoft Word, Excel, PowerPoint et autres programmes Office
Skills and Knowledge:
Knowledge of medical terminology an asset
Ability to work autonomously
Ability to provide assistance to team members during periods of increased workload
Ability to recognize and question abnormal data and escalate if need be
Ability to foresee and adjust scheduling and adjust workload
Strong analytical skills
Effective interpersonal and leadership skills
Effective organizational skills; attention to detail
Ability to consistently meet deadlines ;Time management skills and ability to prioritize tasks
Excellent problem-solving skills; ability to resolve issues effectively and efficiently
Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs
Ability to communicate effectively in English and French (oral and written) for the Quebec and New Brunswick provinces
The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
Full time.
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.