Billing Specialist (12 month FTC)

Dream Big. Go Beyond. Be Unstoppable.

About Us

Kyriba is a global fintech leader empowering CFOs and finance teams with cloud-based treasury, payments, risk management and working capital solutions. We serve 3,000+ customers worldwide, managing $15 trillion in payments annually and helping businesses optimize liquidity performance across the enterprise.

We're on a mission to become the most sought-after cloud technology company globally. We think big, innovate relentlessly, and challenge the status quo every day. If you are a problem-solver who’s ready to push boundaries and achieve more than you thought possible-you'll find an exceptional career within an extraordinary business.

About The Role:

The OTC Billing Specialist is responsible for accurate, timely customer invoicing in line with company standards. Key duties include reviewing customer accounts and sales orders, processing billing adjustments in NetSuite, and maintaining the integrity of client records. The role involves managing customer-related changes (bank associations, bill-to/ship-to, tax, VAT, POs, partner set-up, parent-child relationships) and resolving open tickets. The position is critical to minimizing collection blockers and ensuring clean, detailed reporting.

What You'll Do:

• Process and approve sales orders in adherence to company guidelines as well as validation of indexing calculations

• Complete invoicing and reconciliations relating to invoicing

• Research and resolve invoicing questions and or disputes to completion including customer, account reconciliations, and partnering with cross-functional teams and external customers

• Communicate, interact, and collaborate with other functions (Sales, business areas, Credit, cross functional teams) via written and verbal means as well as in person wherever applicable, to expedite the resolution of requests and/or escalations.

• Meeting or exceedingly monthly/quarterly performance objectives related to process service levels, accuracy rate, first time issue resolution, transaction volume, and attendance.

• Partner with the Collections Team and other cross functional teams to identify billing issues and drive resolutions

• Assist with ongoing process improvement initiatives

• Prompt reply to internal/external emails including “alias” accounts

• OTC Team back-up as needed, knowledge transfer (onboarding, vacation, cross-training etc.)

What You'll Bring:

• Minimum Associates Degree, Bachelors' Degree preferred.

• Salesforce, NetSuite or Workday experience preferred.

• Excellent written and verbal communication skills in English

• Second language fluency preferred: French

• High volume data entry experience with excellent attention to detail.

• Ability to communicate clearly and effectively in a cross functional team environment.

• Analytical skills, comprehension, and problem-solving skills.

• Proficiency in the use of the Microsoft Office or Google software suite.

• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service.

• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

• Ability to balance multiple priorities. Outstanding cross-functional skills.

Our Values Guide Everything We Do

• Think Big & Constantly Innovate: We have the confidence to think big, embrace change, challenge the status quo, and continuously evolve - incorporating new technologies and driving industry progress.

• Put our Customers’ Outcomes First: We are passionate about delivering the highest value for our customers and supporting them with end-to-end care throughout their journey with us.

• Act with Integrity: Integrity is at the heart of everything we do. We take personal responsibility for our actions, own our decisions, and honour each other’s contributions. We empower each other through honesty, respect, trust and transparency.

• Work as One Team: We are driven by our common goals and share in each other’s successes and failures, learning and working together as a team where everyone can bring their best selves.

• Strive for Excellence while Having Fun: We enjoy tackling new challenges together, and revel in continuous improvement as we deliver, with ultimate professionalism, the very best for our customers, while exceeding our own expectations.

At Kyriba we value pay transparency and fairness.

For new hires, the annual base salary range for this role is zł110,900.00 - zł140,300.00 based on a full-time schedule. Salary can progress beyond this range through sustained performance and demonstrated success in the role. In addition to base pay, this position may be eligible for variable compensation (eg. performance bonus or commission-based plan) and a long-term incentive. The final package will be determined by factors such as skills, experience and qualifications.

Kyriba also offers a comprehensive compensation package, including a range of health, welfare and wellbeing benefits designed to support both your professional and personal life.

Kyriba believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship, and genetic information.

We aim to make our recruitment process accessible to everyone. If you need a reasonable accommodation at any point in the application or interview process, or to perform essential job functions, please click here to submit a request. All information provided is confidential, restricted to our accommodations team, and will not impact your candidacy. Please refer to our Candidate Privacy Policy for more information.