Billing Specialist - FTC

About Planet

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.

We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.

Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.

Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.

What you will do:

• Review customer data, based on available documentation like contracts, Account Management team or internal systems and make sure the billing and contact details are correct

• Correct customer data in the system upon investigation, including setting up proper invoices and issuing credit notes if necessary

• Send customer notification letters regarding billing changes and implementation of those changes into the ERP

• Contact customers by phone and email regarding missing data

• Track all necessary actions and work with internal Premier and Account Management teams to obtain proper information

• Review customer outstanding balances and providing statement of accounts
  

Who you are:

Successful candidate is a team player and independent problem-solver. You are curious and look to correct root causes to prevent future service and financial impact. You have a knack for numbers, are very outcome oriented, and have strong prioritization skills. You have an excellent understanding of accounting practices and reconciliations. You are analytical, problem-solving, self-motivated, detail oriented and collaborative.

• Demonstrate strong organization skills and strong attention to detail with a dedication to accuracy

• Experience in working as a Billing Specialist or in a similar role within Invoicing area

• Demonstrate ability to multi-task and work at a fast pace

• Demonstrate ownership and independency at work

• Proficient in Microsoft Office applications in particular Excel

• Proficient English is required, Proficient French and/or German are desirable

Why Planet:

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.