A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.
Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:
Competitive health & wellness benefits, 401(k) & company match
Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
Training & Development opportunities, career growth
Tuition Reimbursement
Pet Insurance
Team Member Hotel Rates, other discounts, perks and more
Job Specific
- Controls Reservation Book, accepts reservations and enters them accurately into the record
- Maintains guest history files and uses information to enhance repeat guests experience
- Maintains guest records to; record arrival, cover count, seat assignment, turnover, availability
- Inspects menus to ensure cleanliness and acceptability
- Greets guests in a polite professional manner
- Determines guest needs, verifies table availability, assigns appropriate table for seating
- Guides guests to appropriate table
- Assists guests with seating, and presents menu
- Ensures removal of unnecessary place settings at occupied tables
- Notifies server of guest seating, and communicates any special needs or requests
- Inspects dining room appearance constantly, assigns correction of deficiencies to appropriate team member
- Monitors dining room activity, assists Servers and Assistants as needed to ensure performance to standard
- Assigns post meal side work, inspects dining room and service areas to ensure completion of all tasks
- Other duties as assigned
General
- Promotes and applies teamwork skills at all times
- Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
- Is polite, friendly, and helpful to guests, management and fellow team members
- Executes emergency procedures in accordance with hotel standards
- Complies with required safety regulations and procedures
- Attends appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and work area
- Complies with hotel standards, policies and rules
- Recycles whenever possible
- Remains current with hotel information and changes
- Complies with hotel uniform and grooming standards
Qualifications
- Thorough knowledge of restaurant terminology and food service techniques and sanitation standards
- Exceptional guest service skills
- Excellent management, leadership, communication and organizational skills
- Ability to work flexible schedule to include weekends and holidays
