Broker Relationship Manager
Aviva
Burnaby, British Columbia, Canada
Full-Time
$90,000
HybridManager
Experience Aviva
Together, we are Aviva.Our values —Care, Commitment, Community, and Confidence— guide how we show up for each other and for our customers. Individually, they’re words. Together, they define who we are.
AtAviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.
The Opportunity
We are seeking a dynamic Broker Relationship Manager for the BC region. In this pivotal role, you will act as a comprehensive business consultant, driving all aspects of our business relationships. Your mission is to help brokers get the best out of the Aviva partnership and become trusted resource for their business overall.
You will focus on profit management, identifying strategic business opportunities, fostering partnerships, and leading marketing campaigns across all lines of business, including Personal Lines and Commercial Lines. The variety and scope of the role requires a strong business acumen and eagerness to continuously develop your skills.
Join our team and make a difference!
Ongoing performance management, including monitoring mix of business, new business support, LR and retention trends, and other key success indicators
Identify strategic opportunities with broker partners, including succession planning gaps, merger or acquisition potential, business planning, digital readiness and portfolio transfers
Act as the single point of contact for a broker partner, coordinating and orchestrating internal and external resources as vital
Provide brokers with creative solutions to their business challenges, strengthening our partnerships
Drive sales and marketing activities by aligning to the business plan, help brokers to grow their portfolios with Aviva
Profit management through disciplined broker / portfolio management
Give brokers insights into their portfolios to help them manage their business (and ours)
Use analytics to identify trends, mix of business problems, LR issues, etc.
Business planning and execution through the development of plans with brokers that align with Aviva’s territorial and line of business objectives
Identifying strategic opportunities via portfolio transfers that add profitable volume to a broker’s book of business and identifying acquisition targets as well as consolidators
Distribution assessment activities to fill any gaps
Relationship management through building and strengthening relationships with principals, mid-managers, key producers and frontline staff
Drive performance improvement tactics where applicable
Develop solutions and find answers for their brokers by understanding their individual needs and providing expertise on how they can grow their business with Aviva.
University – undergraduate degree or equivalent experience
CIP designation an asset
8-10 years of related experience in the insurance industry
Portfolio management and marketing experience
Proven commercial insurance experience/strong commercial insurance acumen
Pipeline management / opportunity tracking
Strong analytical and decision-making capabilities
Relationship management skills
Customer and results focused
Strong networking capabilities
Very strong business management (business plans, marketing plans, metrics, understands business drivers) capabilities
Sophisticated negotiation skills
Strategic problem solver
Excellent oral and written communication skills
The salary band for this position ranges from $90,000 to $110,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
Hybrid flexible work model .
Outstanding career development opportunities.
We’ll support your professional development education.
Competitive vacation package with the option to purchase 5 extra days off per year.
Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
Corporate wellness programs to support our employees’ physical and mental health.
This job advertisement is for an existingvacancywhich has been posted both internally & externally.
Aviva Canada may useAI (Artificial Intelligence)tools toassist us throughoutthe recruitment processto screen, assess or select applicants for a position.
Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment.If you require an accommodation during the interview or hiring process,please contact yourAvivaTalent Acquisition Partner so that an appropriate accommodation can be arranged.