Broker Service Consultant

Broker Service Consultant

Hong Kong

Permanent

Competitive Salary + fantastic benefits

Full time position

We make health happen

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.

You will have ownerships of both broker service and enrolment offering account management styled support to intermediaries predominately based in Hong Kong. In this key role your dedicated service to brokers will have a great impact in winning and retaining brokered customers for Bupa Global.

How you’ll help us make health happen

• Act as the primary point of contact for intermediaries within their portfolio and deliver the highest level of customer care

• Seek to resolve queries via emails and calls with both quality and productivity

• Investigate issues for brokers, showing an ability to recognise trends of issues and be proactive in recommending solutions

• Establish and develop effective relationships with brokers

• Manage workload between enrolment and broker service effectively prioritising tasks based on importance and urgency

• Facilitate administration work in renewal business

• Provide the necessary support to our brokers in training such as online portal navigation and enrolment process

Key Skills / Qualifications needed for this role:

• Ability to work in an agile way - independently with minimal supervision.

• Demonstrate fluency in both English and Cantonese and proficiency in written skills

• Excellent people skills in managing brokers’ expectations ability to be empathetic whilst maintaining professional attitude.

• First class numeracy skills to deal with complex claim, premium, commission queries accurately

• A track record of achieving productivity and Quality Assurance

• Strong problem solving and decision-making skills

• Effective time management

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We’re committed to ensuring you’re treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.