Brokerage Administrator - Nights

Import Broker - Full Time - East Midlands Airport Offices - Nights

Hours: 22:00 - 06:00 (Mon-Fri)

Salary: £24,784.50 basic + £6,196.12 night shift allowance

Location: UPS Brokerage, Castle Donington, DE74

You will be based at our East Midlands Airport offices, supporting our brokerage team in managing the movement of customer shipments into and out of the UK. Your responsibilities will include reviewing and validating invoice data to ensure parcels meet HMRC and customs compliance requirements for entry into the UK. Additional customs‑related tasks may be assigned as needed to support operational demands.

Your responsibilities:

• Data entry (open customers' files, validate information, credit and invoicing)

• Collect supplementary information or documentation from customers, drivers, custom and other offices, etc, when required

• Identify customer profiles discrepancies

• Answer standard questions and requests from customers, drivers, customs and other offices

• Work as team member with other actors: clients, UPS SCS employees, carriers, inbound agents

Your skills:

• Excellent keyboard skills

• Knowledge of MS office

• Experience in the Customer Service field

• A team player who has the ability to respond to volume pressures in workload

• Knowledge of HM Customs and Excise import and export procedures would be desirable but is not essential as full training will be provided

How we recruit:

UPS is committed to a policy of treating individuals fairly and recruiting, selecting, training, promoting and compensating based on merit, experience and other work-related criteria. We do not discriminate against any applicant based on age, race, religion, sex, disability, sexual orientation or gender identity.

A bit about a big business

Founded in 1907 as a messenger company in the United States, UPS has grown into a multi-billion-dollar corporation by clearly focusing on the goal of enabling commerce around the globe. Today, UPS is a global company with one of the most recognized and admired brands in the world. We have become the world's largest package delivery company and a leading global provider of specialized transportation and logistics services. Every day, we manage the flow of goods, funds and information in more than 200 countries and territories worldwide.