Brokerage Client Service Associate

Your Role:

Join Alpaca's Brokerage team supporting our B2B clearing platform and the broker partners building modern investing experiences on top of our APIs. As a Brokerage Client Service Associate, you'll serve as a trusted operational and service partner, helping broker partners and clients navigate brokerage operations, trading, account services, and API-enabled workflows.

Things You Get To Do:

• Serve as the primary point of contact for broker partners and institutional clients, delivering timely and accurate support across brokerage operations
• Resolve a diverse range of brokerage inquiries spanning account services, trading, transfers, funding, and operations
• Process brokerage operational requests including account maintenance, order entry, fund distributions, journals, transfers, and other back-office activities while ensuring accuracy, regulatory compliance, and timely execution
• Partner cross-functionally with Brokerage Operations, Trading, Customer Success, Sales, Solutions Engineering, Product, and Engineering to resolve client issues and improve operational processes
• Provide first-level technical support for brokerage platform functionality, API usage, and workflow questions, escalating complex issues to Product or Engineering as needed
• Investigate client issues, identify root causes, and drive timely resolution by coordinating across internal teams
• Identify recurring client issues and partner with Product, Engineering, and Operations to improve workflows and the overall client experience
• Support ad hoc projects and operational initiatives as assigned by management

Who You Are (Must-Haves):

• Excitement for Alpaca's mission and the future of financial technology
• 13 years of experience in brokerage operations, client service, financial services, or the securities industry
• FINRA Series 7 license preferred, or ability to obtain within six months of hire
• Strong attention to detail, accuracy, and reliability with the ability to thrive in a fast-paced environment
• Excellent written and verbal communication skills, with the ability to explain brokerage concepts clearly to both technical and non-technical audiences
• Working knowledge of FINRA, SEC, and broker-dealer regulatory requirements
• Familiarity with KYC, CIP, AML, and account onboarding processes
• Comfortable navigating ambiguity, adapting to evolving processes, and continuously improving operational workflows
• Ability to collaborate effectively in a remote-first environment
• Demonstrated ownership, curiosity, and a willingness to take on new challenges