Business Advisor, SMB, Rentals
Zillow
Unknown, Unknown
Full-Time
$31
OfficeExecutive
SMB Business Advisors are focused on driving growth and retention within existing client portfolios while delivering best-in-class customer service. You will challenge and guide clients with insights that help them achieve their business goals, while also identifying new growth opportunities within their accounts. Success in this role is measured by account growth, retention, revenue generation, and activity KPIs.
As a change champion, you embrace new ideas, tools, and processes, helping both clients and your team adapt and thrive in a fast-paced, dynamic environment. You have a growth mindset and are motivated by helping clients succeed while strengthening their partnership with Zillow Rentals.
Be an expert in all Zillow Rentals Network products and services
Perform a high volume of calls (approximately 40 per day) to increase participation from multifamily rental management companies
Utilize Salesforce, Salesloft, and internal and third party reporting to prospect and strategize, log activity, and manage your calendar and opportunities.
Clearly communicate performance expectations to clients internally and externally.
Consistently meet and exceed success metrics, including revenue and retention, as well as activity based KPIS
Excel in high-level conversations and presentations with decision-makers via Zoom and phone calls with a focus on building positive relationships to drive business results, as well as be proactive and reactive in servicing account needs
Serve as a brand ambassador for Zillow Group, representing the best interests of the company, its advertisers, and industry partners
Represent the voice of the customer to influence product, marketing, and sales process and improvement
Execute against the MEDDPICC sales process and adopt Challenger principles in every customer interaction to drive insight-led, value-based conversations
1+ years of experience in inside sales doing business to business sales
Proven track record meeting and exceeding sales goals and other key performance metrics
Possess high energy and a strong desire to achieve top results with a personable, positive “can-do” attitude via the phone and in person.
High degree of ownership and dedication to work quickly and accurately in a rapidly changing environment
Ability to prioritize and utilize time management
Excellent written/verbal communication skills
Adaptable in your communication strategy and sales strategies in order to best serve different partners in different markets as well as grow partnerships via different strategies.
Proactively seeks coaching and feedback, always seeking to improve and using any misses or failures as learning opportunities
A passion for high-level conversations with decision-makers and influencers
Highly proficient in the Google suite of tools
Salesforce.com or other CRM experience preferred
Ability to travel 2-3 times per year for company events
Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. Do you have transferable skills or related experiences? We encourage you to apply!
At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.
Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.
No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.